Adding/editing email address for contact crashes Outlook

Specs:

desktop computer running Windows 10 Pro 10.0.15063 

Outlook 2016 fully updated

all add-ins disabled

I started out trying to update contact information and the issues have progressed to Outlook being nearly unusable.

I am trying to update an email address for a contact. I enter the email address and when I click anywhere else and/or try to save the contact profile Outlook locks up and has to be crashed with 'End Task'. I am able to save other pieces of information in the contact profile like the name, company, title, address, notes...but the email address crashes it. I also tested making a new contact and experienced the same issue. I'm able to save after entering other fields but for some reason the email field locks Outlook into a (not responding) eternal spin.

I  uninstalled and reinstalled Outlook and the entire Office suite. I tried scanpst.exe. I tried the inbox repair tool. It found errors and I repaired them to no avail. I have restarted the computer after each and every step.

I now find that I am unable to send emails. Outlook freezes and has to be crashed with 'End Task'. 

I am at a complete loss as to what to do next. Any helps is sincerely appreciated. There's no way I can do business without email.

 

Question Info


Last updated July 26, 2019 Views 3,502 Applies to:

Hi,

If you continue to experience the problem with Outlook add-ins disabled, it's possible that the security software you have on the computer is conflicting with Office services. Please try these suggestions to collect more information and resolve the problem:

  1. Start Outlook in safe mode.
  2. Repair Outlook.
  3. Run the Office Analyzer Tool.
    • Follow the steps here to run this tool.
  4. Disable any antivirus software.

Let us know if the suggestions help you in fixing the problem.

Best of luck.

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I tried all of these options without success. Any other suggestions.

Jeanette

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Hello Jeanette,

If you are also using Office 2016 on Windows 10, this article mentioned that we are currently working to find a solution for the said concern and provided on the link is a workaround in order to add accounts. Look for Outlook for Windows crashes when trying to add Outlook.com account under Outlook crashes and slow performance.

However, if you are using a different version of Office and Windows, may we know those two?

Let us know if the provided solution worked for you.

Karla Alm
Microsoft Forum Moderator

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