either there is no default mail client or the current mail client cannot fulfill the message request error when attching a file

Dear Community,

User in my domain with Office 2013 proplus 32bit (downloaded from the 365 portal)

The problem seems to be very diffcult to solve, I will start by saying i tried all the solutions i have seen offered in other posts here in the community:

*made sure outlook is the defualt mail

* deleted outlook subfolder from registrey and repeired office

* uninstalled and reinstalled office

* made sure the user account control is on "never notify" (which solved this problem on a different computer)

* changed Mapi.dll files

* used the mapifix.exe

* did SFC check

* i ran Word as administrator and that sort of fixed the problem, but it didnt work for Excel 

* the message also appered on a third praty program "X1 search" but removing the program didnt help

* windows firewall is off

Your help will be much appriciated as i am running out of ideas on how to solve this thing

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Hi David,

We may need to ask a few questions to get a better look on your issue, kindly answer the questions below:

  1. Have you done any significant changes prior to the issue?
  2. What exactly is/are the error/s that you see when you attach a file?
  3. Have you accessed Outlook.com on a web browser? If not, kindly do so and check if the issue still persist.

We look forward to your response.

Regards.

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1. Well the only new thing i installed was visio 10, which i later uninstalled and it didnt solve the issue.

2. please refer to the picture 

3. there is no problem acessing outlook mails or mail client, the issue is that if i try to send a file as an attachment in word or excel i receive the error "either there is no default mail client or the current mail client cannot fulfill the message request" and than a following error saying " Word couldnt send mail due to Mapi faliure unspecified error"

both which i have tried troubleshooting with no success.


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Hello David,

We suggest you repair the Office application you are using, you may follow the steps here in Repair an Office application.

Let us know how it goes.

Regards.

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I did that, quick repair and the online repair as well,

i need a more creative solution please. 

I think i read somewhere that maybe the click to run installation version is the probelm, is there a link to download the full installtion setup of office 365 2013 proplus 32x somewhere ? 

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Hi David,

To help you with installation of 32-bit Office products, check this link for your guide. Update us of the result.

Kind regards.

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HI,

The link you posted seems to be for office 2010, i have a problem with office 365 2013proplus.

Honestly i dont understand why there is no option of downloading a full installation if i want to,

Would probably wont resolve my issue which being unable to attach an email using word or excel,

assistance in that would be appricated as i have tried doing pretty much everything. 

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Within your Word doc you are using File>Share>Email?

Or

In My Documents, you select the doc, rt click>Send To>Mail Recipient?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Within the Word doc using File>Share>Email

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And the same error when attaching via My Documents?

Does this MS utility detect any Outlook problems https://support.microsoft.com/en-us/help/2812744/office-configuration-analyzer-tool-offcat-information

Is it an Exchange mail account (Not outlook.com)?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Doesnt happen when attaching via My documents,

Yes its an exchange mail account 

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Last updated September 30, 2021 Views 1,023 Applies to: