Question

Q: Outlook 2010 crashing and recurring error - mspst32.dll This thread is locked from future replies

MSOutlook 2010 has been crashing on me every time I have used it and gives the error log:

Problem signature:  
Problem Event Name:   
APPCRASH   Application Name:    OUTLOOK.EXE 
Application Version:    14.0.6109.5005  
Application Timestamp:    4e79b881  
Fault Module Name:    mspst32.dll  
Fault Module Version:    14.0.6108.5000 
Fault Module Timestamp:    4e28ae03  
Exception Code:    c0000005  
Exception Offset:    00003ea8  
OS Version:    6.1.7601.2.1.0.768.3 
 Locale ID:    5129 
Additional information about the problem:  
LCID:    1033  
skulcid:    1033

I have tried using Scanpst.exe on all .pst files but this did not help.

Anyone have any ideas on how to fix this?

Answer

A:

If SCANPST finds errors you should re-run it (and re-run it) until it gets through a scan clean.

Definitely disable any extraneous add-ins - that may well help.  You shouldn't need to run in Safe Mode - that's just a diagnostic tool.  If Safe Mode works it usually indicates a misbehaving add-in.

But fixing the errors with SCANPST is a good idea too.

 

http://www.officeforlawyers.com
http://www.onenote-tips.com

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Views: 14302 Last updated: February 15, 2018 Applies to: