Question

Q: multiple Contact lists - one is empty

When I am writing an email, if I click on the "To" to find an address to send it to, for some reason on this pc it first pops a Microsoft Office Outlook box saying "The address list could not be displayed. The contacts folder associated with this address list could not be opened. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help. I click OK which is the only button. And then it opens the Select Names box which is empty but finally says No Entries In This Address Book. In the Show Names From The: drop-down, it lists two items called Contacts and then also Contacts in*** Email address is removed for privacy ***. If I choose the 2nd Contacts from that drop-down, my contacts are all there. How do I get rid of this bogus Contacts list?

Answer

A:

Those steps have already been provided:

1. Remove the invalid references to Contacts Folders from the address book as Judy told you.

2. Restart Outlook.

3. Add the Contacts Folders you want the address book view to display

4. Restart Outlook.


Russ Valentine
Microsoft Community Contributor

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Question Info

Views: 782 Last updated: April 17, 2018 Applies to: