Question

Q: issues with outlook 2010 - windows 7

Office Version:Office 2010Operating System:Windows 7
0

Hi ,

I have a problem with outlook 2010, outlook hang five times per day.

with the message not reponding.

I have these errors messages in the event log:

Log Name:      Application
Source:        Windows Error Reporting
Date:          12/9/2010 1:31:04 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      dan1.enterp.com

Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 14.0.4760.1000
P3: 4ba8fefd
P4: 018d
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\dan\AppData\Local\Temp\CVRC513.tmp.cvr
C:\Users\dan\AppData\Local\Temp\WERE427.tmp.appcompat.txt
C:\Users\dan\AppData\Local\Temp\WEREA7F.tmp.WERInternalMetadata.xml
C:\Users\dan\AppData\Local\Temp\WERF539.tmp.xml
C:\Users\dan\AppData\Local\Temp\WERF588.tmp.hdmp
C:\Users\dan\AppData\Local\Temp\WER439.tmp.mdmp

These files may be available here:
C:\Users\dan\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_OUTLOOK.EXE_1d7918971ced5dde34465ba9a841111f509daefe_cab_0ff506c4

Analysis symbol:
Rechecking for solution: 0
Report Id: 6e15e2c4-03c2-11e0-9097-00e0299235c8
Report Status: 36
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-09T18:31:04.000000000Z" />
    <EventRecordID>4110</EventRecordID>
    <Channel>Application</Channel>
    <Computer>dan1.enterp.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangB1</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>OUTLOOK.EXE</Data>
    <Data>14.0.4760.1000</Data>
    <Data>4ba8fefd</Data>
    <Data>018d</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\dan\AppData\Local\Temp\CVRC513.tmp.cvr
C:\Users\dan\AppData\Local\Temp\WERE427.tmp.appcompat.txt
C:\Users\dan\AppData\Local\Temp\WEREA7F.tmp.WERInternalMetadata.xml
C:\Users\dan\AppData\Local\Temp\WERF539.tmp.xml
C:\Users\dan\AppData\Local\Temp\WERF588.tmp.hdmp
C:\Users\dan\AppData\Local\Temp\WER439.tmp.mdmp</Data>
    <Data>C:\Users\jwise\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_OUTLOOK.EXE_1d7918971ced5dde34465ba9a841111f509daefe_cab_0ff506c4</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>6e15e2c4-03c2-11e0-9097-00e0299235c8</Data>
    <Data>36</Data>
  </EventData>
</Event>

 and the second one error:

Log Name:      Application
Source:        Application Hang
Date:          12/9/2010 1:31:04 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      dan1.enterp.com

Description:
The description for Event ID 1002 from source Application Hang cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

OUTLOOK.EXE
14.0.4760.1000
d68
01cb97cdcce2518a
0
C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
6e15e2c4-03c2-11e0-9097-00e0299235c8

The handle is invalid

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-09T18:31:04.000000000Z" />
    <EventRecordID>4109</EventRecordID>
    <Channel>Application</Channel>
    <Computer>dan1.enterp.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>14.0.4760.1000</Data>
    <Data>d68</Data>
    <Data>01cb97cdcce2518a</Data>
    <Data>0</Data>
    <Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>
    <Data>6e15e2c4-03c2-11e0-9097-00e0299235c8</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>

Could you help me for that ?

Thanks Guys



Try the below mentioned steps:

 

Step1:

1.    Hold down the CTRL key and click on Outlook icon.

2.    Check if you are able to work with Outlook.

3.    If Outlook /safe works then disable add-ins by clicking on File->options->Add-ins.

4.    Click Go for COM-Add-ins and clear the check box for all.

5.    Click ok.

6.    Close and open Outlook.

 

Step2:

 

Start the system in clean boot mode to check if any Non-Microsoft services are causing the problem.

 

http://support.microsoft.com/kb/929135

 

Note: Once troubleshooting is completed, ensure to start the system in Normal mode by following Step 7 in the above article.

 

 


Ruchi Bisht

Did this solve your problem?

Sorry this didn't help.


hi 
I have performed all the steps but still have been facing the problem.

Step1:

1.    Hold down the CTRL key and click on Outlook icon.

2.    Check if you are able to work with Outlook.

3.    If Outlook /safe works then disable add-ins by clicking on File->options->Add-ins.

4.    Click Go for COM-Add-ins and clear the check box for all.

5.    Click ok.

6.    Close and open Outlook.


its over 7 months now that I am living with this problem.everyday my outlook 2010 hangs for at least 5 times a day.

Did this solve your problem?

Sorry this didn't help.


This is what my event viewer says

Event ID 1002 Application Hang

The program OUTLOOK.EXE version 14.0.6131.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 16d8
 Start Time: 01ce3abd26341492
 Termination Time: 0
 Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
 Report Id: 54a1f60d-a6b7-11e2-926c-d4bed91efcc4

Did this solve your problem?

Sorry this didn't help.


Hi have the same problem...

 

The program OUTLOOK.EXE version 14.0.6131.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 414

Start Time: 01ce5dc7ae33447f

Termination Time: 0

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 8d0f705d-c9d7-11e2-9f7b-64315029b8cb

 

Did this solve your problem?

Sorry this didn't help.


 
Question Info

Views: 8,275 Last updated: January 11, 2018 Applies to: