I can't move the cursor in outlook with the mouse but can with the keyboard arrows

Windows Vista, Office 12, has worked fine for 3 years, problem just started today
 
Question Info

Last updated July 17, 2018 Views 3,813 Applies to:
Answer

Try to open Outlook in the safe mode and check if you have the same problem.

To do that, close Outlook. Click on Start – All Programs – Accessories – Run, and in the open box type in Outlook /safe and hit ok. (Note: There is a space between Outlook and /).

 

If Outlook works in the safe mode, try disabling the Add-ins associated with Outlook and check.

To Access Add-ins tab

Open Outlook > Click on File > Options > Add-ins > Click on Go besides Com Add-ins.

Uncheck the Add-ins listed there.

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