Q: I can't move the cursor in outlook with the mouse but can with the keyboard arrows This thread is locked from future replies

Windows Vista, Office 12, has worked fine for 3 years, problem just started today



Try to open Outlook in the safe mode and check if you have the same problem.

To do that, close Outlook. Click on Start – All Programs – Accessories – Run, and in the open box type in Outlook /safe and hit ok. (Note: There is a space between Outlook and /).


If Outlook works in the safe mode, try disabling the Add-ins associated with Outlook and check.

To Access Add-ins tab

Open Outlook > Click on File > Options > Add-ins > Click on Go besides Com Add-ins.

Uncheck the Add-ins listed there.

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Question Info

Views: 3,633 Last updated: February 2, 2018 Applies to: