Delivery Status Notification (Delay)

Hi Layn K,

My name is Randal, and it's a pleasure to assist you. I hope that you're doing fine today.

I understand that you're experiencing a delivery status notification, particularly about delays. For us to review and investigate your concern, we’ll be asking you to provide the complete bounce message that you are getting. This would help speed up the investigation process and facilitate our next actions.

There are several reasons why an email could bounce back. Some messages contain terms concerning details while some contain text. A complete bounce message includes the following: 

Final-Recipient:

Action:

Status:

Diagnostic-Code: 

The most important information is the Diagnostic-Code or the Numeric code. You may refer to the solution article below for bounce message interpretation.

How do I interpret the delivery failure message that I have received?

I've provided a private message where you can where you can put the requested information.

Please make sure that you are currently signed in to view the private message and reply on this post to notify us. The conversation in the private message area is secure. Only you and our moderators can view it.

Note: You can open the private message by clicking the red link above your post that says

"You have a private reply to this message. Click here to read it on our secure private messages section."

Regards,

Hello Randall and thank you for the prompt response.

I have saved all of my delays notifications and here they are. I have checked all the email addresses in the messages and they are valid. I even sent one to my old email address *** Email address is removed for privacy *** and it bounced back too. Let me know if you need anything further.

Thanks,

Layn

---------------

message #1

Reporting-MTA: dns;BLU004-WSS1S2.hotmail.com
Received-From-MTA: dns;BLU404-EAS400
Arrival-Date: Fri, 12 Sep 2014 15:47:28 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Sun, 14 Sep 2014 15:47:31 -0700

message #2

Reporting-MTA: dns;BLU004-WSS1S2.hotmail.com
Received-From-MTA: dns;BLU404-EAS400
Arrival-Date: Fri, 12 Sep 2014 15:47:28 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: failed
Status: 4.4.7

message #3

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 17 Sep 2014 17:31:01 -0700

message #5

Reporting-MTA: dns;BLU004-WSS1S1.hotmail.com
Received-From-MTA: dns;BLU404-EAS240
Arrival-Date: Tue, 16 Sep 2014 08:50:25 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Thu, 18 Sep 2014 08:50:31 -0700

Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delayed
Status: 4.4.7
Will-Retry-Until: Thu, 18 Sep 2014 08:50:31 -0700

Hello,

I don't use a web browser usually. It has happened when using my Outlook Desktop application and also from my iPhone 5s whcih is set up to use Outlook mail.

Layn

Hi Layn,

Thank you for getting back to us. At this point, we’ll need more details from you so we could investigate further. Please answer the following:

-Are you getting this notification emails when sending emails to specific users or domain?

-Have you tried sending a test email from other account?

-Did you make any changes to the account prior to this issue?

-What is the affected email account?

You can post the email address on the private message that I've provided. Please make sure that you're signed in to this forum to view the link.

Note: You need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private message section” or by clicking the “Private Messages” tab.

Let us know if you have further questions.

Regards,
Johayber T.

Hello Layn,

Thank you for posting back to us.

I have replied to you in the private message area. Please read it.

Looking forward for your response.

Regards!

Hi Layn,

I have replied to you privately. Please check your private messages tab.

Let us know if you have more questions.

Thank you.

Hi

I have sent you a message on your private message tab. To view it, please click "You have a private message at the top of your post. You must be signed in to your Community Forum account in order to view our message completely.

Regards,