Can no longer open Zip files

I have Office 2007 running on Windows 7 (64).  I have automatic update.  Recently I have been unable to open Zip files attached to emails.  The problem first appeared a couple of weeks ago when I could not open by double clicking the file but could open by right clicking and selecting open.  However, a couple of days ago I became unable to open Zip files at all.  I get the following error: “Cannot create file SecureZip Attachments.zip (the name of the attachment); Right click the folder you want to create the file in, and then click properties on the shortcut menu to check the permissions for the folder."  However, I don’t know what folder it needs to open the file.  And, I get the same error when I try to copy the file to the desktop to which I have full control permission.  I tried downloading another Zip program PK7-zip; the icons on the attachments changed, but the error remained the same.  I do not have the same problem with word, pdf or excel files that I have opened today.
 

Question Info


Last updated March 9, 2019 Views 2,925 Applies to:
Answer

Save the zip file to desktop and associate it with the appropriate program to extract the files by right clicking on file > Open with. Then check whether the issue reoccurs.

Also delete the temporary secure folder in the location specified in the article below:

http://support.microsoft.com/kb/817878

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