"Address list could not be displayed" - message

My MS Outlook 2003 was recently re-loaded onto my laptop after I had my hard drive replaced. In order to re-load all of my address /contact info, I synched my Blackberry Bold and added all contacts from Bold to Outlook. When I view my Contacts in Outlook, they are all there. However, If I try to view my address book, it says "the address list could not be displayed. The Contacts Folder associated with this address list could not be opened; it may have been moved or deleted or you do not have permissions."

Q1: how do address books and contact lists relate to one another?

Q2: Is there a way of getting all of my contact information easily put into my address book?


Question Info

Last updated May 21, 2019 Views 7,402 Applies to:

If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or address book. Is the Outlook Address Book present? If it isn't listed, add it and close and restart Outlook.  If it is listed, then remove it and close then restart Outlook and repeat these steps to add it.

Diane Poremsky [MVP - Outlook]
Outlook Tips http://www.outlook-tips.net/
Outlook & Exchange Solutions Center http://www.slipstick.com
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Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com

** I don't work for Microsoft, I just volunteer here.**

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