Sender failed fraud detection checks with WordPress forms

Hi Magriguez,

From the error message, the issue might be caused by SPF record. Please make sure you have added the SPF record at your DNS hosting provider. Here are the steps:

https://support.office.com/en-us/article/Create-DNS-records-for-Office-365-at-any-DNS-hosting-provider-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US#BKMK_add_TXT

If you have added the record and the issue persists, I’d like to collect the following information to further investigate the issue:

1. Is it an Exchange Online account you are using at the moment?

2. If yes, please send us the sender’s email address and we will check the health status for it.

3. By saying “I am unable to mark as safe”, do you mean you cannot add the sender to safe list? Please send us the detailed steps you have tried.

To protect the privacy, I have sent you a private message to collect the information. Click the following link to access it:

https://answers.microsoft.com/en-us/privatemessages/list

Regards,

Robert

Hi Robert

I am having the exact same issue and just confirmed that the SPF record is in place and recognised by Office 365.

Are you able to help, I have the odd email that doesn't get marked as failing the fraud detection test but most go to Junk and like Magriguez, I am unable to mark them safe permananetly, meaning every new email gets marked as spam.

Thanks Reyan

Hi Reyan,

To look into the issue, we need to collect the complete message header of the affected emails.

To get the headers, in Outlook desktop version:

a. Open the email with a separate window.

b. Go to FILE > Info > Properties.

c. Copy the content in the Internet header.

In Outlook Web App (https://outlook.office.com/owa), double click the email to open it, click the down arrow near the right-side Reply all button and click View message details.

To protect the privacy, I have sent you a private message to collect the information. Click the following link to access it:

https://answers.microsoft.com/en-us/privatemessages/list

Regards,

Robert

Hi Reyan,

Thanks for the information.

I have checked the message header and found the SCL is 5, which is a spam email detected by EOP. Given the situation, please follow the below to set the emails from the account as non-spam emails:

Sign into Exchange admin center (https://outlook.office365.com/ecp) with your Office 365 admin account. In Mail Flow, click + to Create a new rule…, select More options. Set Apply this rule if... – the sender is this person and select the account which sends the emails. Set Do the following... – Modify the message properties – Set the Spam Confidence Level to bypass spam filtering and click Save at last.

Thanks for your time.

Regards,

Robert

Hi Reyan,

Are you still experiencing the issue? If yes, please confirm the information above when you have time.

Regards,

Robert

Hi Robert, 

Once I setup the Mail Flow Rule, it's all working fine. Question, would other people be seeing this as Spam? The tests to a Gmail account looks all good but wondered if it was hitting another O365 user, it would be hitting their Junk folder.

Cheers Reyan

Hi Reyan,

For internal users, the rule will be triggered if the email is sent from this specific sender. Please let me know if the rule doesn’t work for other users in your organization.

If you refer to the users in an external Office 365 organization, the behaviors depend on the settings on the recipients’ side. However, if you get any report indicates that the issue is hitting another Office 365 organization, you can involve the admin of this organization to create a rule mentioned above and see if there is any improvement.

Thanks,

Chris

Hi Reyan,

Do you have other questions regarding this?

Regards,

Robert