I have an Office 365 account through which I have an email account on Outlook.com. I have installed MS Office 2016 on my computer, with the latest updates. When I use the Outlook 2016 program to send an email, the return address is no longer my *** Email address is removed for privacy ***. instead, it is a cryptic address like: *** Email address is removed for privacy ***.
If someone tries replying to my message, the reply is bounced back with this message:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es)
failed:
*** Email address is removed for privacy ***:
SMTP error from remote server for RCPT TO command, host: mx3.hotmail.com (65.55.92.168) reason: 550 Requested action not taken: mailbox unavailable
I have set an alias as my reply to address and it overcomes this problem, but then the messages show "Sent from my personal email address in the name of *** Email address is removed for privacy ***," Which 1) doesn´t look professional, and 2) when I click reply, it still tries to reply to the cryptic address above.
How can I change either the account on outlook.com OR the account settings on Outlook 2016 so that sending messages shows the correct sending address and if someone clicks the reply button, it replies to the correct address, not the cryptic one?
BTW: when I have searched for this problem on the MS support and community forums, all I find are, "This question was answered at ...," which it was not. So please don´t point me to a solution that matches the search heading, but doesn´t actually tell me how to fix the problem.
Thanks
***Post moved by the moderator to the appropriate forum category.***