Mypostoffice

Having issues with mypostoffice server (wont connect) with one of my e-mail address but will connect with my partners. (Can access via the web portal) but not through out look.  Helllllppppp!

Hi Helenroebuck,

We understand that you’re having issues accessing your email account through the Outlook desktop application, as it won’t connect to the server. Let’s check on this further and help you in the best way we can to sort this out.

This may be related to possible changes with the account’s configuration. To know more about this, we’d like to ask the following:

 

1. Are you getting any error message/code that says about being unable to connect to the server? Can you share a screenshot of it if there’s any? This would help us determine the cause of the issue.

2. How many accounts are configured to the Outlook desktop app? Are they all have the same domain under mypostoffice.co.uk? Does the issue only occur to the account with mypostoffice.co.uk domain?

3. When did the issue start?

4. Were there any possible changes or updates made before this happen?

5. Are you using a personal laptop or a work computer that’s managed by an IT Admin?

Since you’re able to connect with its webmail portal, we’d recommend that you try removing your account from the Outlook app and re-add afterward as the initial step if you haven’t done this yet. This may help to refresh your account connected to the server.

Remove or delete an email account from Outlook

Add an email account to Outlook

 

 

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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Last updated January 13, 2021 Views 27 Applies to: