icloud for windows not recognizing profile for outlook 2016

Hi, I have a new windows 10 PC running Fall Creators Update version of Windows Pro 10. I have Office 2016 installed (version 1711, 64-bit, click-to-run type installation, not Windows store apps) as well as iCloud for Windows version 7.2 installed (latest download from iCloud site). All updates are done.

 

Outlook works fine, I see my emails, can send receive. Checking Account information there is a default profile setup (just called Outlook) set via either control panel or Account Settings in Outlook. Email is *** Email address is removed for privacy *** (i.e. not an @iCloud.com address) but works correctly on my older Windows 10/ Office 2013 (Outlook 2013) setup. Datafiles are setup in a similar fashion and, as mentioned, Outlook works fine.

 

iCloud for Windows installed without problems (now that I am not using Windows Store Apps for Office). iCloud for Windows worked fine for Photos, iCloud Drive, and Bookmarks.

 

HOWEVER Mail, Contacts, Calendar and Task will not sync with Outlook 2016. The error reported is "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."

 

Outlook does have a default profile established and looking through the registry the registry keys seem to be set correctly for Outlook. I have tried complete uninstall/reinstall of Windows, Office, iCloud a couple of times, I've tried vs 5.1, 6.0, and 7.2 for iCloud hoping that it worked previously.

 

Google says this seems to be somewhat common with new installations (i.e. not upgrades from Office 2013). I saw an older thread here but it was unresolved (and is now locked) so decided to ask again.

 

Does anyone know the registry keys that iCloud uses to locate the Outlook profile? Has anyone had this issue and been able to resolve it?

 

Thanks in advance

Answer
Answer

I have just fixed this problem for a customer of mine who had a new Dell PC with Windows 10 and was trying to use Office 365 with iCloud.  He was getting the "no default profile" message.  After a few dead-ends I found the following worked for his machine.

The problem was due to the pre-installed version of Office on the system.  Once I removed this and reinstalled Office 365, the problem cleared.

One thing I didn't get a chance to try was to simply check that the correct Outlook was selected as the default mail program in Windows.  I don't know if it will clear the problem, but it may be worth checking first.  This is because of the nature of the problem and the way iCloud looks for Outlook.

The procedure I followed may contain unnecessary steps, but I include them in case they are required.

1. Open a Powershell window with Administrator privileges  (Thanks to Nick001Aye for his instructions on how to do this which I've pasted below)

To open an elevated PowerShell prompt, in the taskbar search, type powershell. Now see the result Windows PowerShell which appears on the top. Right-click on it and select Run as Administrator. The UAC prompt will ask you for your consent.

 From the Powershell window run the following to remove the Outlook component:

Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online

2. Next run this in the same Powershell window - not sure if it's necessary or not:

Get-AppxPackage "*Outlook*" |  Remove-AppxPackage

3. Finally, in a non-admin Powershell window, run the command from 2 again.

Get-AppxPackage "*Outlook*" |  Remove-AppxPackage

This should remove the installer for all new accounts and the folder that iCloud is using.

I would suggest restarting the PC now and then either reinstalling or running a repair on your regular installed version of Office.  Hopefully this will clear the problem.

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I also tried Steves fix....glad it worked for some but it did not for me.  However I did find a solution that worked for me....and here it is....

https://www.slipstick.com/outlook/icloud-error-outlook-configured-default-profile/

Hopefully this helps those who still couldn't get it to work....

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Last updated November 16, 2020 Views 35,492 Applies to: