Having trouble accessing my msn account from my Outlook__

When I try to access my msn email from Outlook, I get the message: "Cannot expand the folder.  The set of folders cannot be opened. An unexpected error has occurred.  MAPI was unable to load the information service msncon.dll.  Be sure the service is correctly installed and configured."

To resolve the issue, try to manually remove Outlook Connector and then install the current Outlook Connector version and then configure your email account.

To manually remove Microsoft Office Outlook Connector, try following steps:

1. Locate the following files from the corresponding folders which needs to be renamed or deleted:
In the directory c:\program files\common files\system\msmapi\1033\ for English)

l  msncon32.dll

l  mapisvc.inf (updated by the Outlook Connector installation)


In the directory c:\Program Files\Microsoft Office Outlook Connector

l  custsat.dll

l  msncon.cfg

l  msnconrc.dll

l  msnhelp.chm

l  msocp32.dll

l  msocprc.dll

l  olcstart.exe


2. Backup and delete the following keys if listed in the registry:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot guarantee
that you can solve problems that result from using Registry Editor incorrectly. Backup the registry using -


l  HKEY_CURRENT_USER\Software\Microsoft\Microsoft Office Outlook Connector

l  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\6FD534067D145D94C9B3313834E99

l  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\6FD534067D145D94C9B3313834E99


l  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MicrosoftOfficeOutlookConnector

l  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\SchedulingInformation\Shar

l  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\MSNCON.Addin.1

l  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-

l  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-


3. Restart the Computer


Repair Office 2007 then installOutlook Connector and verify the status.

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Question Info

Last updated March 31, 2018 Views 481 Applies to: