Outlook 2010 is not receiving emails from one specific person. Sender is in my address book; not in Spam or Junk folders.

Outlook 2010 (not Outlook.com) is not receiving emails from one specific person. He's in my address book; his emails are not in Spam or Junk.

Thank you


Question Info

Last updated February 26, 2020 Views 8,708 Applies to:

Hello DaleDeason,

You may refer to the following methods for resolving your problem:

Method 1: Virus-Scanner.
An anti-virus causing interruptions in receiving mail from specific id considering it as spam.
You may disable it and check.

Method 2: Mails on Other devices.
If your account is configured to other devices also, check them for mails from that sender, if present, the problem is with your profile. try creating a new one.

Method 3: Check for Blocked Contacts:
1. Go to home>> Junk>> Junk E-mail Options>> select Blocked Senders and remove. Just in case the sender has been blocked.

Method 4: Ask sender to check NDR(Non-delivery reports)
As this reports consist of information about why the mails are not sending and might assist you on the same.

Method 5: Message Rules

If you have applied any rules on your incoming messages that are preventing the sender from sending e-mail and moving the mail to a different folder or even deleting it.

Method 6: Outlook Web Access

There may be synchronization issues or profile being corrupted. thus use Outlook Web Access to check for mail availability in your mailbox.
Also check for any mail filters if applied.

Method 7: Internet Service Provider
Can also Contact with your ISP Administrator if your problem is not resolving, having some server issues.

Thanks & Regards
Captain Ashish

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