Lumia 930 Outlook mail and calendar not opening

I am trying to get into my Outlook mail and calendar on my phone but it keeps going back to the icon.

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Hi Carl Sorace,

For "it keeps going back to the icon", based on my experience,  If you mean the outlook app will crash and then shut down when you open it? If yes, please confirm that your phone has enough RAM for Mail app running (you can try to kill all background app and clear your phone cache to increase your available RAM). Or you can try to remove your account from Mail and re-add to check the outcome.

For your reference: Set up Office apps and email on Windows Phone.

On another hand, may I know if you are using the mail and calendar app like this icon on your windows phone?( the picture as below) if so, I'd like to collect some more information about this issue:

1. The current version of the app you are using now.

2. The version of the windows phone system.

Thanks for your understanding,

Iry

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I'm seeing this too using the Mail and Calendar application app you show above on a Nokia Lumia 930
phone running OS build 10.0.14393.2551. I tried downloading the app again from the Store, but no change. The app version is 16006.11001.20083.0 as far as I know, and the Store reports everything is up to date.

Just to recap, if I try to open the email app I get the blue fullscreen logo you show above for about a second, then back to the home screen, the calendar app just shows black for half a second, then back to the home screen.

All other apps seem to work normally.

I have tried killing off all other running apps on the phone, no change.

I have over 15GB free memory on the phone.

There is an entry on the Feedback Hub about this as well, I've upvoted it and added a recording of the snag.

Thanks,

Dave.

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Yes the icon is that one. I have Lumia 930. Build 14393.2551.

Mail and Calendar apps ver.:

16006.11001.20083.0

this is update from 7th of November 2018.

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Hi all,

I have the same phone with the same problem since 7 november 2018. Yesterday thus.

Must be due a Microsoft update because there are more windows 10 phones with this issue.

Regards,
Janwillem

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Seems this Error happens only on Phones with RS1/Anniversary Update of W10M .

Lumia 640 with RS2 is OK also 950 and 950 XL, Idol 4 Pro and HP Elite x3 which are Running RS2 Feature 2.
But on Lumia 730/830/930 with RS1 the App is Crashing. 

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Hello at all!

I have totally the same problem! The update comes automatically and now the outlook-calendar and the outlook-mail does not work any more! How this could be happen? does somebody test the updates before it will be rolled out?

Now I could put my LUMIA 930 into the trash!

Never again WINDOWS.

Goodbye Bill.

I have Lumia 930. Build 14393.2551.

Mail and Calendar apps ver.:

16006.11001.20083.0

this is update from 8th of November 2018.

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Same issues on the Lumia 1520 since Mail and Calendar update 16006.11001.20083.0.


Tried soft reset, and hard reset. Both did not resolve the issue. Removed all my e-mail accounts, but did not help.

This is a software issue on some Lumia phones with the 16006.11001.20083.0 update.

http://appraisin.com/article/31559/mail-and-calendar-updated-with-no-changelog142
https://www.tenforums.com/microsoft-office-365/121225-mail-calendar-crashing-windows-phone.html#post1506409

Microsoft needs to fix this issue ASAP. There is no way to contact them since Windows Mobile is now being serviced by B2X, and they charge € 9,99 just to contact them because my Luma 1520 is out of warrenty...

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Hi,

I have the same issue on my Lumia 930 since 07/11/2018.


Outlook Mail & Calendar App version: 16006.11001.20083.0

Windows Phone System version (OS Build): 10.0.14393.2551

No error messages received when the app crashes. The blue logo flashes on the screen for 1-2 seconds and then just disappears. I still see the notifications for new emails in the notifications bar, but cannot open anything.


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Same issue on my Lumia 635 - app version 16006.11001.20083.0 updated 7th November.

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Yup, same issue here on my Lumia 930.

I have also noticed the store was updated the day before (6th November) and to me it doesn't look right. The spy glass for searching the app store and the 3 line button for the menu sit very close (too close in my opinion) underneath the time and network strength bars respectively. Anyone else noticed this?

I know our phones are no longer getting full OS updates, so i'm not sure if it's related to this. I'm not bothered that the software support has ended, but up until yesterday my phone was still usable at least. I really hope they fix this!!

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Last updated October 13, 2019 Views 1,106 Applies to: