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Print Screen Images Not Being Sent On Emails on Outlook 2011 (MAC)

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We have this same issue, running macOS Sierra. 

Outlook 2011 14.7.4

It seemed to start at macOS Sierra 10.12.4 upgrade.

The screenshot does show until Outlook is restarted and then it shows the blue ? icon.

On the recipient end there is no evidence that there was an inline screenshot for Apple Mail clients.

Emails from Apple Mail to Outlook do work as expected.

Recipient email client does not seem to make any difference, no clients seem to indicate that there was an image.

There is no notification that the screenshot did not work until later when the sent item shows the blue question mark icon.

Thank you,

Chris

Hi Chris,

 

To help you solve this problem, I’d like to know the following information:

1. Can you see the screenshot in your Outlook for Mac 2011 client’s Sent Items?

2. A screenshot of the affected email interface on your recipient’s side.

3. Do all image formats including JPG and PNG have this issue?


Moreover, I suggest you try suggestion in the following articles to see whether there is any improvement.

How to print embedded images in e-mails?

Images are “Faded” Emailed from Outlook 2011 for Mac.

Meanwhile, we still recommend that our users can switch from Outlook for Mac 2011 client to Outlook for Mac 2016 client. Outlook for Mac 2016 client is becoming more powerful and useful.

Regards,
Vanessa

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the download you receive from the third-party linked sites or any support related to the download or the downloaded technology. If you need support relating to the third-party technology, please contact the manufacturer directly.

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Hi Chris,

Please provide information above if you need any further assistance.

Best Regards,

Vanessa

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Last updated October 6, 2023 Views 160 Applies to: