outlook 2011 error code 18597 - can't connect to exchange server (exchange 2010)

outlook 2011 error code 18597 - can't connect to exchange server (exchange 2010) on my macbook at home.

I can connect through owa

 

Does anyone have a solution?

 
Question Info

Last updated August 14, 2018 Views 22,135 Applies to:
Answer
See options for this error:

http://www.office.mvps.org/error/number.html#error_17997

If you still have problems....

Microsoft’s Exchange Server Remote Connectivity Analyzer is a free web-based tool that assists Exchange administrators with the testing and configuration of their external Exchange-based services. For example, it can assist in troubleshooting Autodiscover settings used by Entourage, Web Services Edition, or Outlook for Mac, which use the Exchange Web Services protocol.

http://www.officeformachelp.com/outlook/exchange/exchange-server-remote-connectivity-analyzer/

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Answer
make sure that the URL used by Outlook to connect to Exchange Server is correct (same way it was on Entourage. kb article: http://support.microsoft.com/kb/931350/en-us)

another point is to create a test user account in OS X and set up that exchange account in Outlook from the new user. Just a best practice.

you also may turn on logging and attach log file here for troubleshooting.

btw, could you access your exchange account on any other mac from outlook 2011?
since when you are getting such error code? any update or Outlook settings were changed for any reason?

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