accessing Unisa's email

The email service is provided by your university.

Technically the requirements of accessing your account should be handled by your university.

What you can do -

1. Find out if your other university mates face the same problem

2. Contact the CORRECT university support department to check on your account to verify you are correctly setup.

Hi A;d,

1. Please let me know if you use Outlook to connect to your mail account. If so, please try logging in with your account via OWA: http://portal.office.com

2. Furthermore, please send me the screenshot of that “Office 365 page” you mentioned and the related error message.
3. Since you mentioned that you have contacted Microsoft Support, please share your Service Request number and the suffix of your mail address. To protect your privacy, I will send you a

private message to collect them

Thanks
Alison

Hi A;d,

Please feel free to contact me if you need my help.

Thanks,

Alison

Hi A;d,

Did you go to Outlook for Web (OWA) http://portal.office.com and use your email address to log in to your mailbox successfully? If not, please show me the screenshot of the error page you saw, and double confirm with your administrator to make sure you have Exchange Online license.

If you can, may I know how you access your account before? Using Outlook PC client or Mac? If you change another computer, can you log in to your mailbox successfully? And also let me know the detailed version of your client and OS.

Furthermore, please involve your administrator and let him connect to Exchange Online via PowerShell. Here is one article for your reference:

https://technet.microsoft.com/en-us/library/jj984289%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396

Then run "get-user  xxx@**** |fl ", and then send me the screenshot of the result. The mail address xxx@**** is the one you used to log in to your mailbox.

Best,

Alison

Hi A;d,

Do you still have this issue?

Thanks,

Alison