Outlook for Mac and the spinning wheel of frustration!

So the most frustrating "feature" of Outlook is back with a vengeance!!!!

Facts

Account: Office 365 account, Corporate

Software: Outlook 2016 for mac 15.30 (170107)

Device: MacBook Pro (13-inch, 2016, with touchbar) (processor 3.3 GHz Intel Core i7) (Memory 16 GB 2133 MHz LPDDR3) (storage 1 TB Flash Storage) (SO MAXED OUT SPECS)

Network: (100 Mb broadband link, average download speed 95 Mbps, average upload speed 20 Mbps, number of users : 1 (me))

As you can see from the above specs, there is NO compromise on the specs of the infrastructure. However, the situation is this:

  • I click on an email - spinning wheel
  • I scroll on email list - spinning wheel
  • I scroll on an email - spinning wheel
  • I double click to open the email in a new window - spinning wheel
  • I click on search box - spinning wheel
  • I do ANYTHING on the outlook window - spinning wheel

The spinning wheel lasts about 5-20 seconds, but for someone who gets an average 200 emails a day, its like pulling out fingernails!!!

More details from activity monitor:

CPU USAGE by outlook ~ 3-6%

MEM USAGE ~270 MB

Disk usage ~5.5 GB

more than 80% of system resources are free overall

Things i have tried:

  • New profiles 9deleted master profile, created new one, created multiple profiles,
  • removed the .plist files
  • re installed the outlook
  • deleted and added the O365 account
  • All permutations and combinations of the above, multiple times

OUTCOME- GUESS WHAT - SPINNING WHEEL!!!!!

if anyone can help here, I will be eternally grateful!!!

Hi TusharMalhotra,

Thank you for the detailed information about the issue you encounter on Outlook 2016 for Mac.

I would like to ask some information to further check the issue:

1. Mac OS version

2. Whether Outlook for Mac have worked well previously. If yes, what happened before the issue occurred, such as installing a software or updating the Outlook for Mac.

If the issue persists, provide us a process sample so we can identify what processes that affect the performance of Outlook.

Take a process sample by following these steps:

1. Make sure Outlook is reproduce the issue.
2. Open the Activity Monitor (Finder > Applications > Utilities > Activity Monitor).
3. Click the CPU tab.
4. Double-click Microsoft Outlook.
5. Click Sample Process.

6. When sample is done, Copy and Paste the contents and save it to a .txt (TEXT) file

Send us the txt file via Private Message link.  


Looking forward to your updates.

Best Regards,

Ruel

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Hi

Thanks for your response

The responses for your questions are as follows:

  1. Mac OS version : 10.12.2 (16C67)
  2. Yes on the original install (on January 7th), outlook worked fine. it all started about 10 days ago when I restarted my system.
    1. There were no new applications installed
    2. The office updates are configured to install automatically, so cant guarantee that. However, I did not see anything happening though

  3. I did the sample process, and sending you the txt file over PM

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So I tried to follow your link to the private messages, but it just takes me to My private messages, and I dont see an option to create a new one. all it says is inbox, sent items and thats it.

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Hi TusharMalhotra,

 

Thanks for your reply.

 

I’ve sent you a Private Message to collect the txt file. You can access the private message via the link below:

https://answers.microsoft.com/en-us/privatemessages/list

 

Thanks,

Barry


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Hi TusharMalhotra,

 

Please provide us with some updates about the information mentioned above when you have time. 

 

Best Regards, 

Ruel

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Hi TusharMalhotra,

Thank you for sharing with us the information on the private message. I need to do more analysis and consulting on this issue and will reply to you once there is any update. 

 

Thank you for your understanding and patience. 

 

Thank you, 

Ruel

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Hi TusharMalhotra,

 

We have checked the sample process you have provided, and cannot find the related process to identify the problem. The sample log shows 3 seconds of all the Outlook for Mac processes and did not show any errors.

 

Please provide us a new sample process at the moment the spinning wheel occurs, at this time we can analyze accurately the problem.  

 

Looking forward to your updates.

 

Best Regards,

Ruel

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Hi  TusharMalhotra,

 

Please provide us with some updates about the information mentioned above when you have time. 

 

Best Regards, 

Ruel

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Last updated April 14, 2021 Views 3,348 Applies to: