Blank Email Bodies After Sending

Hey everyone. One of my users showed me this strange behavior:

When corresponding with one particular person, sometimes the body of her email will go blank after she sends it. The person on the other end receives a blank email and the email in the sent items box also appears blank. She has tried sending from Outlook for Mac, for iPhone, and OWA - same behavior. She's started taking screenshots of what she'd typed in the email and attaching them, since attachments always go through fine.

She shared this screenshot with me:

Her Outlook is up to date, I have tried fiddling with the character encoding settings and there is no unusual HTML or anything I can find. The person on the other end does not seem to experience this with anyone else's emails either. Any insight is much appreciated. Thanks for reading!

Answer
Answer
User reports that the problem was resolved this morning when the person she was emailing fixed a problem with their signature. Thanks for your help!

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Question Info


Last updated April 30, 2024 Views 990 Applies to: