I am attempting to add an email account to Outlook 2011 for Mac. On the "Enter your account information" sheet, even though I have filled in all relevant fields, the "Add Account" button is greyed out (only the Cancel button is visible). I rebuilt my Office
Identify, but that didn't fix this. How can I add an account to Outlook?
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This indicates corruption. We had a script in Entourage that helped to find the folder with a problem, but the script is broken in Outlook.
1) If the database opens, then check each folder to be sure it's not got over 10K messages. If you find a folder (it's usually Inbox or Sent folders) with over 2GB mail, make subfolders and move older mail to subfolder. Note: if you drag a folder to the
desktop and it's 2GB it might crash Outlook, but it will also allow you to check size.
2) Select File > Export but do not check Mail. This will get all your other data and exclude it as part of the corrupted data. Normally it's Mail that's corrupt but I occasionally see contacts and events that are corrupt.
3) Try step 3 Hail Mary to see if that helps recover your data.