Microsoft Outlook IOS app is not sync the Global Address book contacts with Local contacts using Intune

Hi team,

I am Jurages from Gulftainer company middle East and we are Microsoft EA Customer and using Microsoft product like Office 365 and others. we recented adopted Microsoft Intune for our MDM solution and we have pushed all our end users to use Microsoft App for IOS and Android users. part of this implementation, we were unable to sync the contacts from Office 365 exchange contacts with IOS native contacts without entrolling the office 365 account with native email client (IoS). we are unable to acheieve the 100% Microsoft Outlook usage through Intune implementation. Please ceck and provide the features to sync the contacts with Native clients securely through Intune policy if possible.

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Hi Jurages,

 

From your description, I understand that part of end users cannot sync between office 365 exchange contacts and mobile device local contacts on Outlook IOS. If I have misunderstanding, please kindly correct me.

 

About Mobile Device Management in Intune, there is related official document for your reference: https://support.office.com/en-us/article/Set-up-Mobile-Device-Management-MDM-in-Office-365-dd892318-bc44-4eb1-af00-9db5430be3cd

 

For using Mobile Device Management, you need to make sure users enroll their devices and users with Android or iOS devices are required to install the Company Portal app as part of the enrollment process.

 

And there is limitation about enrolling your mobile device, reference link: https://support.office.com/en-us/article/Enroll-your-mobile-device-in-Office-365-c8ac722d-dcaf-4135-8345-3e6327f5d3c5?ui=en-US&rs=en-US&ad=US

 

Please contact us if you have any concern or update.

 

Thanks,

Iry

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Hi Jurages,

Is there any update about the issue? Please provide us your update to us if it's convenient for you.

Looking forward to your reply.

Thanks,

Iry

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We have sine already as per link provided, please provide the specific steps to get this worked. The IOS native contact needs to sync the contacts with office 365 global address book with out the office365 email on native email client.

jurages

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Hi Jurages,

 

Thanks for your reply.

 

May I know if you want to sync the Global Address book with the IOS native contacts?

 

Please note that the Global Address book won’t sync to IOS native contacts, only the personal contacts created in office 365 can sync to the default Mail app in IOS or outlook for IOS.

 

If you configured your account in outlook for IOS, the contacts won’t sync to native contacts, you just can check the contacts in outlook for IOS.

If you configured your account in default Mail app via ActiveSync, you can go to native contacts > groups > choose the account.

 

Feel free to contact us if you have any concern or update.

 

Thanks

Iry

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Hi Jurages,

Thanks for your reply.

May I know if you want to sync the Global Address book with the IOS native contacts?

Please note that the Global Address book won’t sync to IOS native contacts, only the personal contacts created in office 365 can sync to the default Mail app in IOS or outlook for IOS.

If you configured your account in outlook for IOS, the contacts won’t sync to native contacts, you just can check the contacts in outlook for IOS.

If you configured your account in default Mail app via ActiveSync, you can go to native contacts > groups > choose the account.

Feel free to contact us if you have any concern or update.

Thanks

Iry

Hi Iry,

Yes ok. This was one of the business requirment what we were not able to force the Intune policy to use only MS outlook app for IOS users. in this case, we are unable to safe guard our business emails as we have been forced to use IOS native clients due to above issue. when email and contacts are replicating to IOS native client, we will not able to safe guard our data and unable to implement DLP SOlution.

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Hi Jurages,

Thanks for your reply, for your issue, we need more time to do research and consult it. If I have any update with it, I will share it with you.

We appreciate for your understanding.

Thanks,

Iry



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ok no problem.

I will explain how we have implemented Intune Policy.

We have recently adopted IOS in our business environment and selected Microsoft Comp portal (Intune) for our Office 365 usage. The Polices are:

Personal and company data are segregated through Intune policy - is working

Usage of IOS Native client is restricted to configure Office 365 - is working

Microsoft Outlook App is mandatory to use to access Office 365 emails - Is working but IOS IMAP client is bypassing above policy to configure Office 365 email. - Vulnerability in Intune.

Microsoft Intune browser is mandatory to use for company application portals (but SAP and other websites are not browsing properly, so we have avoided this browser and using IOS native browser (Safari)

Office 365 outlook global address book's contacts are not syncing with local IOS Native client, due to this, senior management is not using Intune. unable to implement data segregation. - Policy is not working

Automatic IOS application push happening through Intune - is working

Avoid to configure the Office 365 app without IT approval through Intune - is working

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Hi,

Have you got any feed back regarding this issue?

//PS

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Hi Jurages,

Thanks for your patient waiting.

According to your description, it seem that the Android enrollment has been set up completely. For IOS device, you should confirm below steps have been finished:

  1. Set up Intune (It seems you have finished).
  2. Get a certificate signing request. You should download the APNs certificate request, and save a .csr file which is used to create the APNs certificate in Apple Push Certificates Portal.
  3. Get an Apple Push Notification service certificate. 
  4. Add the APNs certificate to Intune (Upload the APNs certificate).
  5. Set up access for IOS end users: https://docs.microsoft.com/en-us/intune-user-help/enroll-your-device-in-intune-ios

For more details, you can refer to: 

https://docs.microsoft.com/en-us/intune-classic/deploy-use/set-up-ios-and-mac-management-with-microsoft-intune

Thanks,

Iry

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Last updated January 8, 2021 Views 6,530 Applies to: