Accessing shared mailbox on iPhone - Office 365.

Please check out How to add a shared mailbox to the Outlook app on iPhone or Android for the latest information on this topic.

Hi.

Recently we were working fine with adding shared mailboxes to our iPhones. As long the user had mailbox delegation to the shared mailbox they were able to add it their iPhone using the procedure below, but recently this 

Add Account
Other
Add Mail Account
Name: Name of shared mailbox
Email: email address of shared mailbox
Password: of user who has full access to shared mailbox
Description: Name of the shared mailbox - Next

IMAP
Incoming Mail Server
outlook.office365.com
Username: whoever has full access to this account\the alias name of the shared mailbox
Password: of user who has full access to shared mailbox 

Outgoing Mail Server
SMTP: smtp.office365.com
Username: email address of the person who has full access to the shared mailbox
Password: of user who has full access to shared mailbox 

After entering the details we get the message - The username or password for "outlook.office365.com" is incorrect. 

The above has worked for past two years, but no longer.

Would be grateful if anyone has a fix for this issue.

Thanks.

Answer
Answer

Hi GeorgeBlake- [O365],

Thanks for your post. About shared mailbox show in Outlook, we have no official documents about configuring the shared mailbox to the Outlook like you mentioned, and we don’t recommend that you add shared mailbox to Outlook by using add account. Generally, the shared mailbox is automatically available in the Folder pane in user’s Outlook desktop client (if this user have full access permission for this shared mailbox).

About the shared mailbox show in the Outlook for IOS, we have no official about it and this feature is infeasible. We also would love to hear your comments and suggestions about any of teams. Send us your thoughts follow: https://outlook.uservoice.com/forums/293349-outlook-for-ios/suggestions/8557228-shared-mailboxes

Thanks for understanding.

Regards,

Richard

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Last updated February 27, 2021 Views 41,795 Applies to: