Office Lens "Error - Something went wrong. Please try again."

Running Office Lens on a Samsung Galaxy S7 Active running Nougat.

I'm trying to use Lens to save to a OneNote notebook stored in OneDrive for Business.

I'm able to take the picture, tap Save, then choose Save To oneNote - tap to select the notebook/section to save to. I see a OneNote notebooks page for about 1/2 second, then I get the super-helpful error

Error

Something went wrong.  Please try again.

I have tried again and it still doesn't work.

I have tried

-Signing out of all MS accounts on the device and signing into my O365 account only

-Several combinations of signing out of Lens/OneNote/OneDrive and signing back in

Still getting the same behavior.

It will save to OneDrive (but that doesn't add it to my ON notebook)

Thanks in advance for any help.

-Greg C

 

Question Info


Last updated July 11, 2018 Views 72 Applies to:
Still having the same problem :( I wish someone could help.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

the same error in note8.

looks like they didn't fully test on Samsung devices. 

uninstall it right now. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.