Q: Office Lens "Error - Something went wrong. Please try again."

Running Office Lens on a Samsung Galaxy S7 Active running Nougat.

I'm trying to use Lens to save to a OneNote notebook stored in OneDrive for Business.

I'm able to take the picture, tap Save, then choose Save To oneNote - tap to select the notebook/section to save to. I see a OneNote notebooks page for about 1/2 second, then I get the super-helpful error


Something went wrong.  Please try again.

I have tried again and it still doesn't work.

I have tried

-Signing out of all MS accounts on the device and signing into my O365 account only

-Several combinations of signing out of Lens/OneNote/OneDrive and signing back in

Still getting the same behavior.

It will save to OneDrive (but that doesn't add it to my ON notebook)

Thanks in advance for any help.

-Greg C

Still having the same problem :( I wish someone could help.

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the same error in note8.

looks like they didn't fully test on Samsung devices. 

uninstall it right now. 

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Sorry this didn't help.

Question Info

Views: 64 Last updated: May 22, 2018 Applies to: