ms installed teams exploratory feature without my consent

Hello Db042190! I'm Ivan and I'd be happy to help you with your question, It seems like there might be some confusion regarding your Microsoft 365 subscription and whether it is considered for business or personal use. To clarify the situation and resolve the issue, I recommend taking the following steps: 1. Verify your Microsoft 365 Subscription: Check your Microsoft 365 subscription details to determine whether it is for business or personal use. To do this, go to the Microsoft 365 account page and sign in with your credentials. Once logged in, you should be able to see the subscription details and whether it is for business or personal use. 2. Contact Microsoft Support: Since there seems to be confusion between the personal and business support teams, try reaching out to Microsoft support through the appropriate channel. For business support, you can visit the Microsoft 365 Admin Help Center (https://admin.microsoft.com/AdminPortal/Home#/homepage) and look for the support options specific to your business account. If you are unsure about the correct support channel, you can start with the general Microsoft Support page (https://support.microsoft.com/en-us) and select the appropriate category. 3. Discuss the Teams Issue: When contacting Microsoft Support, explain the situation regarding the unexpected installation of the "exploratory feature" of Teams and the confusion surrounding your subscription type. Provide them with the relevant details, such as the dates of your subscription and the sudden appearance of the new Teams entry with a different icon. 4. Seek Clarification on Teams Usage: Inquire about whether Teams should have been included in your existing Microsoft 365 subscription or if there are additional charges for using Teams in your scenario. 5. Document the Issue: While contacting support, keep track of any ticket numbers or reference numbers you receive. This documentation can be helpful for future follow-ups if needed. Microsoft Support should be able to investigate the issue further and provide you with appropriate assistance. If you encounter any challenges during the support process, don't hesitate to escalate the matter or ask for clarification. I provided you a similar topic that could possibly help you, quick fixes and troubleshooting found here: (Manage the Microsoft Teams Exploratory license) https://learn.microsoft.com/en-us/microsoftteams/teams-exploratory">https://learn.microsoft.com/en-us/microsoftteams/teams-exploratory or (How do I get rid of Microsoft Teams Exploratory?) https://learn.microsoft.com/en-us/microsoftteams/teams-exploratory Remember to remain patient and persistent as you seek a resolution. Microsoft's support teams are generally responsive and eager to help resolve such issues. If you have any further questions or need more guidance, feel free to ask. Best regards, Ivan

thx Ivan. Maybe you can tell me what kind of subscription it is. I don't see anything definitive.

The 1st image shows the portal (acct login), the second shows info about my subscription (notice 2 teams , i'm suspect one is exploratory feature which i uninstalled from the pc, not necessarily from the acct). I used my work account/domain when prompted but was surprised it wasn't under my personal userid.

i'm going to look and see if i can log in using my personal userid. I'll post that result back here. Maybe with the nonconsensual teams install yesterday, another 365 subscription was added under my work account/domain?

i'm already in touch with both channels. Biz channel is still working on it but they dont believe its biz. Personal channel is done for now. They believe its biz.

--2:03 pm EST - I just noticed the first line (maybe a header) in the licenses list says MICROSOFT TEAMS EXPLORATORY. This is very confusing.,

signing in with my personal id shows this. Notice this clearly shows the channel whereas the work account sign in in the previous post doesn't show this kind of info. i appreciate your guidance on contacting the right channel but clearly neither channel is being helpful. The personal channel said it was a biz account. The biz channel said 1) its a personal acct they think, 2) the teams dept would get back to me in an hr or 2 and they didn't. I might have to contact the better business bureau on this. Very frustrating and we are slowly wandering away from the original question. Wondering if i've been paying double now. And if one acct needs to be cancelled, which would do the least amount of damage to 1) my azure activity, 2) my personal email etc activity.

I would have to use powershell (who has time for this kind of dive?) to remove the unnecessary "exploratory" license from an account. And we don't even know yet which account is involved. And we don't know if my personal acct is like an umbrella over the work acct or I'm getting charged for 2 accts.

This is overly complicated and seems possibly to have been triggered by something that wasn't consensual in the first place. I tried to see if there was any billing info specific to the work acct and don't see anything, but I'm not sure what that proves. I dread having to look thru credit card statements.