UPDATED: Can't sign in to Docs.com with an Office 365 work or school account

Last updated: December 5, 2016


If you attempt to sign in to Docs.com with an Office 365 work or school account, you may receive the following error:“Access to Docs.com has been turned off for your organization.”



Docs.com is a consumer online service from Microsoft where you can sign in with a free Microsoft Account (for example, Hotmail, Live, or Outlook.com) to publish and discover Word documents, Excel spreadsheets, PowerPoint presentations, OneNote notebooks, Sway stories, and PDF files.

While Docs.com is also available for work and school logins, the Office 365 Tenant Administrator for your organization must first opt in to making Docs.com available for these types of accounts.


If you are an organizational account user who cannot sign in to Docs.com, please contact your Office 365 Tenant Administrator, who can manage Docs.com use in your organization. If your organization chooses to prohibit its users from signing in to (or publishing documents and files to) Docs.com with a work or school account, you will only be able to publish your own, personal content with your personal Microsoft Account.

How do I report a problem?

Reach out for immediate assistance on this issue by --

1) Sending us a message @msdocscom.

2) Reaching out on Facebook.


Learn more about Docs.com by clicking the following links --

Unable to sign in to Docs.com with an Office 365 work or school account

Frequently Asked Questions about Docs.com

Basic tasks on Docs.com

What’s new in Docs.com

Accessibility in Docs.com

Manage Docs.com use in your organization

Publish OneNote notebooks on Docs.com

Thank you,

The Docs.com Team


Discussion Info

Last updated May 24, 2018 Views 1,199 Applies to: