Microsoft office Click-to-run process running with high CPU and memory

HI There,

I have a HP pavilion laptop running windows 8.1 and office 2013.

Things have been fine from Feb to until Nov this year, after which point I noticed the mouse cursor showing the busy revolving circle all the time, performance was reduced and the computer sounded like it was constantly working.

I traced the problem to the Microsoft office Click-to-run process running with high CPU (5+%) and memory (50+mb). If I restarted the click-to-run service the use of computer resources dropped to minimal and the problems described in the first paragraph disappeared.

Unfortunately as time has gone on an error occurs when trying to stop the click-to-run process so the above restart fix does not work and the longer the laptop is on the worse the performance gets.

I have reinstalled office twice, I hace clicked the office repair option and searched the web for a solution all to no avail.

Please can somebody help find a solution as it is driving me mad and making my new laptop unusable. BTW my partner has a similar laptop setup with no issues.

Kind Regards

Bob.

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Answer
Answer

Hi There,

I solve my problem.

Symptoms:

  • Process Office 15 click-to-run running constantly 20% CPU
  • Process MSOSYNC (document cache) 0% CPU and still restarting (on bacground)

The main problem is Document cache, because process MSOSYNC is not loaded and any orange tray icon (with arrow) as Office document cache in task bar is not visible.

How to solve this problem:

1. disable service click-to-run (in services - set disabled)

2. restart computer (click-to-run will be not loaded)

3. open C:\Users\Username\AppData\Local\Microsoft\Office\Spw and delete all files

4. open C:\Users\Username\AppData\Local\Microsoft\Office\15.0\OfficeFileCache and delete all files

5. enable service click-to-run (set automatic)

6. restart computer

The problem is solved - for me.

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Last updated September 14, 2021 Views 612,436 Applies to: