Installing Add-in on Outlook 2016

I want to install an add-in to Outlook 2016 on my desktop, but when I click on the Store icon I am taken to a web page and when I find the add-in I want (Salesforce Lightning for Outlook), it is instead installed on my Office 365 account, not Outlook 2016 where I need to use it.  How can I access the Store directly for add-ins, as opposed to this web page, and how can I get my add-in installed on my Outlook 2016, not Office 365?

Thanks in advance!

Hi Monica,


Thanks for posting here.


Based on my test, If your Outlook client is in the MSI version, there is a web page pop-up and let you search the add-ins when you click the Store button. Meanwhile, if your Outlook client is in the Click-to-Run version, there is a window pop-up for you choose the add-ins. So, please confirm  which version your Outlook client in via the link.


However, it should be accessed no matter MSI or Click-to-Run version. According to your description, your Outlook may in MSI version. And, this add-in needs an Office 365 account, so we cannot access it without Office 365 account. Given this situation, can you tell us have you installed this add-in successfully? If so, you may login to the Outlook Web App (OWA) to check: On OWA > Settings > Options (click Mails) > General > Manage add-ins. Check if this add-in (Salesforce) has been ticked. If yes, please restart the Outlook client and you will find it has been installed in the Outlook client.




If anything is unclear, please feel free to let us know at your convenience.






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Question Info

Last updated August 17, 2020 Views 2,348 Applies to: