All my office file type icons are generic white pages. I have windows 10 and office 2016. How can I get them back?

  I have windows 10 and office 2016. When i open the explorer and on the desktop, all files that are office types dont show up with their normal icon, rather they are a white generic page.  They open with the right program but they dont show up as the right file icon.
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Answer

Hello Ran,

Thank you for posting your query in Microsoft Community.

We regret the inconvenience this has caused. We will be glad to help you fix this issue.

Let’s repair Office by referring the following link and check if it helps.

Hope this helps. If you still have any issues, feel free to contact us again.

Thank you.

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Start by doing the Office repair. It is simple and painless.

If that does not help, try some of the following tips (if you think they apply )

http://answers.microsoft.com/thread/d9e13b4f-959b-48f4-b7f3-bc897c2fbad9

<snip> From the Start menu > open Microsoft Office folder-> open Microsoft Office 2010 Tools- folder > start Microsoft Office Picture Manager > Click Help  > select Detect and Repair > Select ‘Restore my shortcuts while reparing’ > click Start.

After this all my Office icons came back!  </snip>

<snip>

I had the same problem as described above.  The issue I found was the missing folders in C:\Windows\Installers.  The registry has references to these folders for the icons images and if you have any utilities that have deleted these files or folders, the icons will not appear correctly.  

I restored these folders (e.g. - C:\Windows\Installer\{91140000-0011-0000-0000-0000000FF1CE} ) and the icons displayed correctly again.

</snip>

**************************

<snip>

Rebuilding the icon cache did not work for me either. What did work was opening MS Office Tools --> Picture Manager --> Help --> Detect and Repair. Easy and all set.

</snip>

**************************

 

<snip>

I had the same issue as e eryone here and I think I’ve FINALLY figured out a solution!

Go to c:/Program Files/Microsoft Office/Office 14

Right click on each program icon individually and unpin from BOTH your Taskbar and/or Start Menu. (e.g. EXCEL.EXE, MSACCESS.EXE, MSPUB.EXE, OUTLOOK.EXE, POWERPNT.EXE, WINWORD.EXE, etc.)

Then right click and select  “Pin to Start Menu” (not to Taskbar).

Do this for each program you want to eventually make it onto your Taskbar.

Now go to Start and then for each program (that should now show in start menu with the actual Microsoft Office icon), right click and select “Pin to Taskbar”.

You can then Remove each one from the Start Menu if you wish by right clicking again and selecting “Remove from this List”.

Your icons should now be back to their original format.

I’ve rebooted my system several times so far and the icons have remained.

Hopefully this will work for everyone else as well!

Good Luck!!!

</snip>

<snip http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/office-icons-are-all-missingreplaced-by-generic/d9e13b4f-959b-48f4-b7f3-bc897c2fbad9?page=4&tm=1366393198629 >

I had the same issue as everyone here and I think I’ve FINALLY figured out a solution!

Go to c:/Program Files/Microsoft Office/Office 14

Right click on each program icon individually and unpin from BOTH your Taskbar and/or Start Menu. (e.g. EXCEL.EXE, MSACCESS.EXE, MSPUB.EXE, OUTLOOK.EXE, POWERPNT.EXE, WINWORD.EXE, etc.)

Then right click and select  “Pin to Start Menu” (not to Taskbar).

Do this for each program you want to eventually make it onto your Taskbar.

Now go to Start and then for each program (that should now show in start menu with the actual Microsoft Office icon), right click and select “Pin to Taskbar”.

You can then Remove each one from the Start Menu if you wish by right clicking again and selecting “Remove from this List”.

Your icons should now be back to their original format.

I’ve rebooted my system several times so far and the icons have remained.
</snip>

 

 

https://docs.google.com/file/d/0B6ahF2b7viWGMkZpRGgyamlDOGc/edit

 

https://docs.google.com/file/d/0B6ahF2b7viWGcjVMM3Q5OW9DVUU/edit

 

https://docs.google.com/file/d/0B6ahF2b7viWGQmpRNXk5QnJFbEU/edit

 

Word Icons Generic White

http://answers.microsoft.com/en-us/office/forum/office_2003-word/ms-office-compatibility-pack-is-not-working-on/682c277b-cd11-4e4a-86a2-0352d248bcf5

<snip>

No, I have no other word processors apart from the obligatory Notepad and Wordpad. But would it explain identical behaviour on four different computers, two with Win 8.1 and two with Win 10?

Aha!!! Got it!!!

Musing on what I’d just said, I tried “opening with” Wordpad and ticked “always use this program”. The icon changed to something similar but with “DOCX” written in grey at the bottom. (I’d expected to see the normal Wordpad icon.)

Then I “opened with” Word once again, with the “always use” ticked. But I noticed that it gave me the choice of two Word programs - no obvious difference between the two. I tried the first - back again to the generic icon. So then I tried the second and ..... I have the Word docx icon back again!! Hurrah!

This was on a Win 8.1 machine. So I turned my attention to the Win 10 machine, which is the one where I could open a docx file from the hard disk but not an attachment from my favourite mail reader. This time “open with” didn’t give the option of choosing from two Word programs but, if I clicked on Properties, it did. Changed it and that works now, even opening from an email attachment!

</snip>

 

Windows Icons Suddenly Looking Generic?

http://www.pcworld.com/article/258597/windows_icons_suddenly_looking_generic_heres_the_fix.html#tk.nl_sbx_h_cbstories

 

Generic Icons – Remove Recent Windows updates

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The link to the zip file no longer works.

I resolved this issue by uninstalling the update for Microsoft office 2010.

Once uninstalled all the word and excel files instantly returned to their proper state without a reboot.

I don’t recommend uninstalling this update as it is a security update.

I plan to install it at a later date when Microsoft has patched this mess. 
I have good backups and restore points.
The update that is responsible for the issue is below.

Security Update for Microsoft Office 2010 (KB2920748) 64-Bit Edition

Download size: 90 KB

You may need to restart your computer for this update to take effect.

Update type: Important

A security vulnerability exists in Microsoft Office 2010 64-Bit Edition that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.

More information:  http://support.microsoft.com/kb/2920748

Help and Support:  http://support.microsoft.com/?LN=en-us

Congratulations, you’re the only one that actually figured this out. I’m working on a 32-bit version so I’m not sure which specific update it was (KB number did not match yours), but after pulling the updates, the client’s icons have been restored. Thank you for this post.

 

Rebuild Win 7 Icon Cache

http://www.sevenforums.com/tutorials/49819-icon-cache-rebuild.html

 

My ribbon bar icons are pixelated (when using 125% text size DPI)

http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/my-ribbon-bar-icons-are-pixelated/17dee36d-1ca7-4e92-beef-bb979f120096?page=3

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/office-2010-icons-pixelatedlow-quality-when-using/52264b9d-ecf7-4d37-962f-6cad6dccb754?page=2&tm=1372978942241

alternate solution <snip>

Problem Solved thusly:

1. Right mouse click on “Computer”

2. Properties

3. Device Manager

4. Display Adapters (expand this category)

5. Air Display ---- right mouse click on it and DISABLE IT!

 

You don’t have to completely remove it---just disable it. When you need to use Air Display it will “come back to life.”

I have had this pixelation problem happen twice recently when I connected to projectors at different locations and then returned to my home base. Of course I forgot the “fix” after the first time and have fumbled for 10 days until I figured it out.                </snip>

Another alternate.

<snip> I have had the same problem (except about 50% of the icons were pixelated). I lowered the resolution and then reset it and the problem went away, </snip>

 

Alternate

http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/my-ribbon-bar-icons-are-pixelated/17dee36d-1ca7-4e92-beef-bb979f120096

<snip> In my case, I found that the AirDisplay driver was the issue.  8 months after it was installed, it somehow created a problem where the ribbon icons in Office 2010 became very low res.  After uninstalling and rebooting, it went back to regular res. </snip>

 

Alternate 2- Let Windows Choose settings
  • Open control panel
  • click system
  • Advanced system settings
  • Advanced/Performance - Settings
  • Select - Let Windows choose what’s best for my computer.
  • OK

 

Alternate 3- Monitor set to 8bit

My ribbon bar icons are pixelated

In my case it was a second monitor to which I had extended the desktop. Colour quality for this monitor was accidentily set to 8 bit. As soon as I changed it to 32 bit in the display properties the pixalated Office icons disappeared.

 

Alt 4 -

In my case, the remote display adopter (Japanese product named “Komado”) was the cause of issue. When I deactivate the driver in the device manager, the pixcelated icons in the ribbon returned normal !!

 

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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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Last updated May 3, 2024 Views 28,762 Applies to: