• July 17, 2017
    Announcement: New site design for Microsoft Community

    In July, Microsoft will roll out the first of ongoing site improvements aimed to modernize Microsoft Community and help customers get the most out of their community experience.

    • During the roll out period, you may see the old or new site design depending on your location

    • We expect the roll out to finish by 31 July

    Note: Past private message conversations will not move to the new site design. Please save any private messages you would like to keep.

     Learn more about the upcoming site improvements in this thread.

    Thank you for being part of Microsoft Community!

 
Question
726 views

"Entourage cannot open item due to an error. Not enough memory" when trying to access SENT items folder only.

VivianTao asked on
Hello!
I've seen several posts from a "Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
so I have decided to ask my question in this forum.

After extensive research on how to fix my issue, I really need some help now.

Just a few days ago my Entourage 2008 for Mac version 12.3.6 is giving me the error message:

"Entourage cannot open item due to an error. Not enough memory"
WHEN TRYING TO ACCESS THE SENT items folder only.

All other folders are functioning.

I have nuked fonts. I don't' know who to Nuke emails? Is there such a thing...another string that i was folllowing said something about that but i did not understand the "how to"

I also now cannot delete one JunkMail that says (1) but I cannot actually visibly see it on my viewing pane.

Also after deleting 1000s of emails they also to no appear in the deleted items folder as a number not to the folder name, but I can view them once I click onto the folder.

I have done all that I can, deleting, reorganizing, put message online to see corrupted status, nuked fonts, etc, moved files to external hardrive to free up space even though i have read that memory is not actually the issue, it's just the error you are given.

UPDATE: now the sending and receiving is VERY S L O W.

Please please help! Accessing my sent messages is a huge part of my productivity!

Thanks in advance for you pro help!
Vivian
6 people had this question

Abuse history


progress