Cannot receive or send e-mail in Entourage: "An unknown error has occurred. Could not retrieve mail. Error 16001"

Original Title: "entourage error 16001"
I cannot receive or send e-mail, once I press the receive/send button, an error window pops up and it says "an unknown error has occurred. Could not retrieve mail. Error 16001"
How can I fix it?
Thanks
Answer
Answer
Are you saying it works in a new Identity? If yes, your old database has corruption. You need to export your data and import into the new Identity. Rebuilding rarely fixes issues like this.

File > Export
Select default action to export as .rge file
File > Import
Select the .rge file and import.

Messages will show up under an imported folder in the folder list.You'll need to select the messages in the default folders (Inbox, Drafts, Sent, Deleted Items) and move messages to the local folders. You can drag any custom folder to it's correct location. You can delete the imported folder structure after you move all the messages.

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Question Info


Last updated September 12, 2020 Views 3,924 Applies to: