Microsoft Office 2011 Mac 64 bit upgrade

I purchased Microsoft Office 2011 along with the purchase of my MacBook.  I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit.  The upgrade now requires Microsoft Office to run on 64bit.  I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac.  Microsoft is forcing me to purchase something I have already purchased earlier.  I do not care if there are newer versions of Microsoft Office.  I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade.  I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions.  Really great customer support Microsoft! Thank-you! NOT.  I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.  
 

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Last updated October 23, 2019 Views 28,586 Applies to:

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Hi

Don't be mislead. Office 2011 DOES work in all current versions of Mac OS X up to and including all versions of High Sierra 10.13 issued to date.

Office 2011 works on all versions of Mac OS that it was designed to work on plus some new ones.

Your license of 2011 is perpetual. It never expires. Your product will work until Apple changes Mac OS X. As long as you don't install an unsupported version of Mac OS, Office 2011 will run forever.

Office for Mac 2011 system requirements

Office 2011 is 32-bit and will never be 64-bit.

Office 2016 started off as 32-bit and was upgraded to 64-bit in an update.

Office 2019 will be 64-bit

Each product has published system requirements. As long as you don't try to run them in other configurations, they will work just fine.


You could have purchased an Office 365 subscription. The subscription option was offered before the end of life of Office 2011. If you had purchased 2011 by subscription, you  would have received regular updates AND upgrades. Your install of Office would now be 64-bit Office 2016. Those who took advantage of the Office 365 subscription got the upgrades. Those who did not, didn't. In hindsight, I think the subscription option was the better deal.

I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.
I got a similar response this afternoon: Marilyn, I got it checked with our back-end support team regarding the support status for Office 2011 for Mac products. Please note, Office 2011 for Mac product is obsolete now, so the official support for Office 2011 for Mac has ended in October 2017.
So should I just ignore the messages I am receiving and continue to use Office 2011?  I find this lack of support really annoying.  I bought and paid for Office for my MacBook Air.  I don't see why I should have to pay more.  I ignore the offers to upgrade as I get so much e-marketing I end up deleting when it looks like I am being sold on something I may not need.

Official support for Office 2011 ended October 2017. There will be no future updates of any kind unless you were one of the few who purchased an Office 365 subscription that included Office 2011. If you purchased a subscription, you have already been updated to Office 2016 64-bit.

If you did not purchase an Office 365 subscription you have a permanent license. Your license will never expire. If you don't update Mac OS past High Sierra 10.13 you can continue to use Office 2011.

Apple has been putting warnings out in recent updates to High Sierra to alert users that they are planning to discontinue 32-bit applications in an upcoming release of Mac OS.

Apple pushing 32-bit app warning live for macOS 10.13.4 as ...

This has led to speculation that the next big update to Mac OS will be 64-bit only. With such heavy-handed hinting, such a conclusion is not unreasonable. Apple has not released a beta of 10.14. I have not seen any verification from Apple that 10.14 will be 64-bit only.

If it does turn out that 10.14 is 64-bit only, then Office 2011 and the original release of Office 2016 will not run in 10.14. Office 2016 was brought up to 64-bit in an update. Office 2019 will start off as 64-bit.

For Office 2011 users, the important thing to remember is that you should not update past High Sierra 10.13 until we know whether or not Apple will block 32-bit apps in version 10.14. If Apple decides to block 32-bit apps in 10.14, then Office 2011 will not run in that version. You can continue to use Office 2011 up to and including 10.13 High Sierra.

I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.

Thank you, Jim.  This is a VERY useful heads-up.

I have both Office 2011 and Office 2016 installed on my Mac.

(Powerpoint 2011 has some features that were removed from 2016, so I keep both installed).

Marilyn & Jennifer:  Though a warning did pop up once about Office 2011 not being maximized for 64 bit performance, it has been working just fine on my Macbook Pro with High Sierra 10.13.4

Official support for Office 2011 ended October 2017. There will be no future updates of any kind unless you were one of the few who purchased an Office 365 subscription that included Office 2011. If you purchased a subscription, you have already been updated to Office 2016 64-bit.

If you did not purchase an Office 365 subscription you have a permanent license. Your license will never expire. If you don't update Mac OS past High Sierra 10.13 you can continue to use Office 2011.

Apple has been putting warnings out in recent updates to High Sierra to alert users that they are planning to discontinue 32-bit applications in an upcoming release of Mac OS.

Apple pushing 32-bit app warning live for macOS 10.13.4 as ...

This has led to speculation that the next big update to Mac OS will be 64-bit only. With such heavy-handed hinting, such a conclusion is not unreasonable. Apple has not released a beta of 10.14. I have not seen any verification from Apple that 10.14 will be 64-bit only.

If it does turn out that 10.14 is 64-bit only, then Office 2011 and the original release of Office 2016 will not run in 10.14. Office 2016 was brought up to 64-bit in an update. Office 2019 will start off as 64-bit.

For Office 2011 users, the important thing to remember is that you should not update past High Sierra 10.13 until we know whether or not Apple will block 32-bit apps in version 10.14. If Apple decides to block 32-bit apps in 10.14, then Office 2011 will not run in that version. You can continue to use Office 2011 up to and including 10.13 High Sierra.

Hi,

Basically you are forcing customers to enter into your payment plan system for office. Microsoft have known that 64 bit architecture is coming in - yet have decided that office 2011 is a legacy item and CHOSE not to update it to 64bit. So standalone systems are no longer supported. Maybe my licence does not expire ( a sneky and obfuscating comment), though thanks to your decisions it is now as good as mammary glands are to a bull ie useless to all intents and purposes. One of a numbers of cases of 'Increasing Uselessness'  I love my 2011, now love it or not I am FORCED to buy a new office SO MUCH FOR A LICENCE THAT IS ONGOING. Sorry Microsoft in this case you have not kept your agreement with me, had you done so 2011 would be 64bit. Lets face it to put it to 64 bit would not have affected your bottom line as I the licence holder becomes the legacy item - all neww purchasers will still have to buy the current versions. Poor performance and even worse on microsofts part is the spin doctoring I have just read  and I was a supporter 😟

Thank you for the humorous reply.

I don't work for Microsoft or Apple, so I appreciate the satire.

Pretty soon we'll be facing the same sort of situation when self-driving cars become mandatory. Car makers know this will be an eventuality. They should be prepared to make all previous model cars work with the roads that have no traffic lights, speed limit signs, etc. and do it at no charge, right?

Office 2011 works on all the hardware and operating systems for which is was originally sold. Microsoft supported it through many versions of Mac OS that didn't even exist at the time it was released. They didn't charge anything extra. No one says you have to update your hardware or Mac OS. It's your option, and if you do, then there's a cost.

A key factor in the decision of Microsoft to require subscriptions for Office 2019 is just this scenario. You will always be kept up to date regardless of what Apple does with Mac OS. However, there will almost certainly be a trailing edge of support for older hardware and Mac OS versions, which will result in the opposite situation - you will be forced to keep your Mac OS and hardware up to date in order to use Office 2019 and later.

I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.

Hi there ! I really really agree with you. I have exactly the same problem. In 2013 I bought a Mac Pro in Bangkok and I paid apart the black box of microsoft office 2011. It cost me about 160-170 Euro. They SHOULD release

a Microsoft Office 2011 version running on 64 bit for their "old" customer. If not never mind... I do not expect so much from them and i will use the same version I paid for and I will not upgrade to macOS Mojave.

Perhaps Honda should replace my gas engine car with electric, too, but I am not counting on it.
I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.
Office 2011 works fine under Mojave, but you now get warnings saying this is the last macOS release that will support it (and other 32 bit apps).

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