Onenote 2016 We need the password to sync this notebook. (Error code: 0xE4010647)

I have 2 PCS that exhibit the same things for all current Notebooks as well as all newly created Notebooks.

Windows 7 with Office 2016 fully updated.

Windows 10 with Office 2016 fully updated.

I have tried signing out, signing back in. I have attempted removing credentials and reading them. Nothing seems to work, I am able to access them online with no issues. This started happening today at work when Windows 10 performed an update which waited until after work to reboot. I noticed the issue start at approx. 3:00 PM PST. Out of ideas at this point, but am open to suggestions.

Regards,

Tom

Answer
Answer

Hi Thomas,

It's possible that the cached version of the password is causing the OneNote sync error. To resolve this concern, delete the cached Office credentials by following the steps below after closing all Office apps:

For Windows 10

1. Click Start.

2. Type Credential Manager.

3. Press Enter.

4. Click Windows Credentials.

5. Under Generic Credentials, look for MicrosoftOffice16_Data:live:cid=.

6. Click Remove.

7. Restart your computer.

8. Launch OneNote and enter your credentials.

For Windows 7

1. Open Control Panel.

2. Click User Account and Family Safety.

3. Click Credential Manager.

4. Follow steps 4-8 above.

Let us know if OneNote syncs successfully after following these steps.

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Question Info

Last updated October 19, 2020 Views 13,100 Applies to: