Stephanie,
I did a systematic check on what is happening when I use the OneNote clipper in Chrome. Before I began I uninstalled the OneNote clipper from Chrome, closed Chrome, reopened it and reinstalled the Clipper. I then went to the reference page I mentioned
originally and used the clipper for "full page", "article" and "region" captures. I also used the right click, drop down "click selection to OneNote" option.
In all cases, I refreshed the page and made sure that the page had fully loaded before each clip. I ran two tests on each option.
Following is what I found:
1. Full Page Option
Worked perfectly in both cases. All images saved. Unfortunately this option is usually not useful since it captures a lot of extraneous information.
2. Article Option
Did not work in either case. All images were replaced by the "red x" indicator. This is the option I would usually use so the fact that it doesn't work is a major problem.
3. Selection Option (take from Chrome clipper)
Worked perfectly. I clipped two different sections covering different images and both were captured correctly.
4. Selection Option (Using Right Click and the Drop Down Menu)
In this case I selected the entire article and it did not work either time. I also tried selecting subsections of the article and that did not work either time.
Is summary, the full page and selection options worked fine. The article and right click selections options did not work. Since the Chrome clipper selection option doesn't allow me to scroll and capture the entire article I can't use it to compensate for
the problem. And, since the right click option doesn't work at all I can't use that to compensate for the problem either.
The fact that the clipper works for some options and not others suggests that the problem is not with my set up or hardware.
Wayne