Problem Access OneNote Web App

I have a similar problme and I believe that it has something to do with the account information associated with the e-mail.  
When using other account, it works fine.  

Is there a way to reset the main account information ?  I use an outlook.com as an e-mail account.

Hello Jerry,

Thank you for your response.

In order to resolve this issue we need more information. Let us know the following:

1. What happens when you try to access OneNote online on your computer?
2. Do you get any error message while you do so? If yes, please send us the complete error message/code.
3. Which browser are you using to login to OneNote online?

In the meantime the issue is addressed on the following Microsoft Answers thread.

https://answers.microsoft.com/en-us/office/forum/office_365hp-onenote/onenote-online-sorry-we-cant-get-your-notebooks/229c8917-34cb-4434-ad18-5175e6c32a58

Have you come across this thread and followed the resolution suggested therein? If not, I request you to follow this thread and check if it helps to resolve the issue.

In case you have followed the resolution suggested in the above thread without a solution then let us know which browser you are using to login to OneNote online? In case you have Internet Explorer (IE) along with other browsers on your computer then check if IE is set as the default browser. If not then try setting IE as the default browser on your computer and check. Follow these steps to make IE as the default browser.

http://windows.microsoft.com/en-US/internet-explorer/make-ie-default-browser#ie=ie-11

If that does not resolve the issue try resetting the IE browser on the computer following these steps.

Follow the steps from the following Microsoft article to reset IE on your computer.

http://support.microsoft.com/kb/923737

After resetting the browser make sure to restart the computer.

Disclaimer:The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Hope the above step helps you to resolve your issue with accessing OneNote online. Let us know the result.

Thank you.

1. What happens when you try to access OneNote online on your computer?

   I’ve tried both the Desktop & Start Menu IE Tile and both Firefox & Chrome with the same results. My home computer is a Dell Ultrabook running Windows 8.1 with Media Center

   I’ve tried these same browsers on the same computer while logged into

1. my Window’s profile and logged into my OneDrive/Outlook account

2. my Wife’s Window’s profile and logged into my OneDrive/Outlook account

I get the following message.

1. Do you get any error message while you do so? If yes, please send us the complete error message/code.

   Only the message above.

2. Which browser are you using to login to OneNote online?

   I’ve tried both the Desktop and the Start Menu IE Tile with the same results and both Firefox and Chrome.

   I’ve tried these same browsers on the same computer while logged into

1. my Wife’s Window’s profile and logged into her OneDrive/Outlook account

2. my Window’s profile and logged into my wife’s OneDrive/Outlook account

3. I’ve logged into other computers, such as my work computer running Windows 7

In all of the above cases, OneNotes opens properly and provide a choice of how to open.

Hello,

Thank you for your response.

You have mentioned that you have issues with both the Desktop and the Start Menu IE tile. By Desktop do you mean you have OneNote app installed or is it a shortcut on the desktop.

Check if the following Microsoft Answers thread helps:

http://answers.microsoft.com/en-us/office/forum/office_365hp-onenote/onenote-online-sorry-we-cant-get-your-notebooks/229c8917-34cb-4434-ad18-5175e6c32a58

Thank you.

Aloha!

Microsoft account actions taken by the Microsoft Team have solved my Online OneNotes issue.

Thanks for your efforts!

Jerry Mapp