Cache problem for OneNote 2010

I have a problem somewhat similar to Di Kun. I loaded Office 2010 on a Mac running Parallels. I had a beta version running with no problems. But with the purchased version of Office 2010 I cannot add notebooks or pages without getting similar error messages Di Kun got:   

First, there is a yellow bar at the top that says: "This section is in a pre-release format of OneNote. This section is corrupted. ENTER to repair.

I hit enter and get:"OneNote cannot access the cache file. It may be corrupted. OneNote will restart and create a new cache file. Error Code: 0xE00013C" I then click OK. I am given the choice either to delete cache or make a copy. Which ever I choose I am left where I started.

- ponikvaraj

Try to open OneNote 2010 using Safe boot and then use the follow options one at a time:

Note: ensure all OneNote notebooks and pages are saved.

·         Clear Cache

·         Delete settings

Click on Start > All programs > Accessories > Run > copy and paste the following command in the Open field and then press Enter

 

Use the Safe boot option again and select Start Normally to open OneNote 2010.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for your reply.

But I am unsure about the two steps.

As far as I can see the cache is a file that one cannot directly access. Should I delete and recreate the cache file?

And I do not know what settings you want me to delete.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When we start the OneNote in safe boot mode we will be able to delete the cache as well as reset the settings

Click on Start > All programs > Accessories > Run > copy and paste the following command in the Open field and then press Enter

Onenote /safeboot

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

On Tue, 22 Jun 2010 16:04:41 +0000, ponikvaraj wrote:

Thanks for your reply.

But I am unsure about the two steps.

As far as I can see the cache is a file that one cannot directly access. Should I delete and recreate the cache file?

And I do not know what settings you want me to delete.

Correct, the cache file is maintained by OneNote and is not something
you directly access.  The steps you were given were intended to tell
OneNote what to do about the cache file and have IT do the cache
operation as instructed, not for you to directly manipulate (i.e., go
into File Explorer and diddle with it).

Use the options provided in Guruprasad's instructions as shown on the
/safeboot menu and you'll be in good shape.

-- /Steve/

-- //Steve//

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Nevertheless question is answered, as given answers didn't help me:

I changed the path of the cache file. This solved the problem for my installation (MAC Pro, Parallels 5, Windows 7).

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Nevertheless question is answered, as given answers didn't help me:

I changed the path of the cache file. This solved the problem for my installation (MAC Pro, Parallels 5, Windows 7).

 

I did all of the above steps, too, and am still unresolved.  Might you be able to share what you did to correct the issue?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When we start the OneNote in safe boot mode we will be able to delete the cache as well as reset the settings

Click on Start > All programs > Accessories > Run > copy and paste the following command in the Open field and then press Enter

Onenote /safeboot

I am still unresolved.  Can you perhaps suggest another way of doing this? Or maybe clarify the steps.  Things I have done:

 

Run SafeBoot -- delete cache

Run SafeBoot -- delete settings

Run Safeboot -- Run normally

 

upon doing the third step, I still encounter the error.  PLEASE HELP!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ever find a solution for this?  I haven't been able to use one note for nearly 2 months.  I've removed office, reinstalled, deleted files.  Nothing works.  I've done everything but reinstall the OS.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info

Last updated December 11, 2018 Views 7,046 Applies to: