Ransomware

Hi Joe,

In case that you are not able to recover your data through recycle bin or version history, you can immediately contact our Office 365 for Business Support hotline if you need to restore your online documents. The point in time which we can restore your documents are limited to those within 14 days, prior to the time the restored is executed.

Or you may just select your Country or Region, then the phone number will be displayed.

Let us know if you need further assistance.

Thanks,

Mike

Hi Joe,

Do you need further assistance on this?

Thanks,

Mike

Hi Michael, 

I understand your reply is a few month old at this point, but My company has been hit 3 times in the last month by ransomware and we are now at the point that we may just move off all our files off our local server and into our respective business one drive accounts. 

Am I understanding your answer correctly in that we have 14 days, if infected, to recover our files? What happens after the 14 days and also how long does the recovery process usually take?

Any info at all would be helpful as we're pretty much at wits end on preventing this from happening again. 

Thank you. 

Hi Rich,

In case your files has been deleted on a local folder that is sync to your SharePoint or OneDrive for Business, the files are not deleted immediately. Instead, it is sent to the site’s Recycle Bin, where you can restore the deleted content if needed. Note that, documents in the recycle bin are held only for a period. You can check this article for more information.

Another method is the versioning of files on a SharePoint list or library. You can still restore and track items on a list or library whenever a user has modified the document. You can check this link for more information regarding versioning.

As for your concern, in case of data loss scenarios, Microsoft Support will assess/evaluate the situation to provide the best option available to recover the desired content.

Thanks,

Mike