OneDrive for business still pointing to old tenant

Hi Prabhat,

You may let the user try following on the affected machine to check the outcome:

1.Quit OneDrive sync client.

2.Press Win + R to open the Run window, then enter Regedit to open Registry Editor.

3.Go to HKEY_CURRENT_USER > Software > Microsoft > OneDrive > Accounts.

4.In Accounts folder, click Business one by one to find the account using the old tenant and delete it.

5.Then try syncing OneDrive for business again to check the outcome.

Note: Before you modify the registry, back up the registry for restoration  in case problems occur.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Edit at your own risk.

If issue persists, we'd like to confirm the following information:

1.How does the user sync his OneDrive on his machine? Via going to OneDrive for business on the web then click the Sync button in the ribbon?

Or via firstly opening the OneDrive sync client on his machine, then sign in his new OneDrive account and set up OneDrive for business?

2.You mentioned "it shows synced but the folder name is still of his old tenant which should not be the case", do you mean that OneDrive sync folder name "OneDrive - Organization Name" still shows his old organization name while the content in sync folder is correct(new OneDrive for business content)?

Or do both the organization name and synced content show from the old tenant?

3.For other machines which don't have the issue, is it the first time the user syncs OneDrive files on them?

4.The version of the OneDrive sync client.

Best Regards,

Tina