OneDrive For Business - User getting Access Denied Message when trying to access their own account

Hi David,

Thanks for the query here. 

Please check the answer in a similar thread OneDrive User unable to access. If the steps do not help, I'd like to collect the user's account information to check if there is any mismatch in the account information.

Regards,

Tina

Hi David,

Thanks for getting back to us via the private message. 

To move forward, could you please first share with us the results of the steps suggested in the article mentioned above? Has the user accessed the OneDrive for Business library before? Please share with us some screenshots of the results of the steps checked.

Thanks,
Tina

Hi Tina,

Folllowing the instructions in the linked article, The user is the admin of their personal site from what I can see.

When they vist the link for their site(https://contoso-my.sharepoint.com/personal/user_contoso_com/_layouts/15/onedrive.aspx) they get the below image.

When trying to navigate away from this page (E.g Click on OneDrive) they get the Access Denied error.

This is the first time they have tried to use OneDrive

Regards,

David

Hi David,

Thanks for getting back to us.

To move forward, could you please start with letting the global admin or SharePoint admin go to my site host in the article to check step by step and share with us the results?

Regards,
Tina

Hi Tina,

Can you check from your end to see if there is any mismatch in the account information.

The users account is setup as described in the linked article OneDrive User unable to access.

Other users with the same account settings and permissions have no issues.

Regards,

David

Hi David,

I'm sorry currently I'm not able to check the mismatch information. I will involve related team to check it once the requested information is provided from your end.

Your understanding is appreciated,

Tina

Hi Tina,

I have provided the users email and username to you via private message.

Can you please let me know if you need any other information.

Thanks,

David

Hi David,


To move forward, could you please start with letting the global admin or SharePoint admin go to my site host in the article OneDrive User unable to access. to check step by step and share with us screenshots of the step by step results?

Regards,
Tina

Hi Tina,

I dont have access to this page at the moment so I cant get a screenshot but the page looks the same as in the screenshot in the article OneDrive User unable to access.  Both options Everyone and Everyone Execpt external user are listed.

Regards,

David

Hi David,

We will need screenshots of the results to involve the related team. Could you please provide them at your convenience?

Thanks for your understanding,

Tina