A. User

Onedrive for Business open is very slow on Linux (Chrome/Firefox) but with very fast with a "Windows" user-agent

Hello,

Onedrive for Business open is very slow on Linux (Chrome/Firefox) but with very fast with a "Windows" user-agent.

On Ubuntu/Linux 16.04 + Chrome/Firefox (last version), when I open:

https://<my_company>-my.sharepoint.com/personal/<my_user>/_layouts/15/onedrive.aspx

During 2 min, UI is unresponsive, CPU 100%.

Network panel shows a page load of ~100Mb

I have isolated the page that have a different rendering on Linux than on Windows:

https://euc-word-view.officeapps.live.com/wv/StaticLoad.aspx?wx=w&wv=v&usescript=1&ui=fr%2DFR&WOPISrc=
https://euc-word-edit.officeapps.live.com/we/StaticLoad.aspx?wx=w&wv=e&usescript=1&ui=fr%2DFR&WOPISrc=
https://euc-excel.officeapps.live.com/x/StaticLoad.aspx?wx=x&wv=v&usescript=1&ui=fr%2DFR&WOPISrc=
https://euc-powerpoint.officeapps.live.com/p/StaticLoad.aspx?wx=p&wv=v&usescript=1&ui=fr%2DFR&WOPISrc=

[... 2 others]

If I force a "Windows" user-agent for my browser, Onedrive works as expected.

Is it possible to disable user-agent checking ?

Thank you

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

Answer

Michelle V [MSFT]

We have escalated this issue to our engineering team and they are currently investigating and treating it with high priority. We will update with more information as quickly as possible.

Thanks,

Michelle V.

Office Team

1 person was helped by this reply

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer

Felix Tao MSFT

Hi All,

Since the issue has been fixed, I'd like to share a summary here, which will benefit other community members. For affected customers to easily identify the information here, this thread will be closed.

Issue Description:

It is very slow to open OneDrive for Business library with Chrome/Firefox on Linux:

On Ubuntu/Linux 16.04 ( Chrome/Firefox) , open

https://<my_company>-my.sharepoint.com/personal/<my_user>/_layouts/15/onedrive.aspx

During 2 min, UI is unresponsive, CPU 100%.

Assessment

The issue has been fixed.

More Information

If there are any further queries about Office 365 services, please post back or start a new thread.

Regards,

Felix