Onedrive for Business open is very slow on Linux (Chrome/Firefox) but with very fast with a "Windows" user-agent

Hello,

Onedrive for Business open is very slow on Linux (Chrome/Firefox) but with very fast with a "Windows" user-agent.

On Ubuntu/Linux 16.04 + Chrome/Firefox (last version), when I open:

https://<my_company>-my.sharepoint.com/personal/<my_user>/_layouts/15/onedrive.aspx

During 2 min, UI is unresponsive, CPU 100%.

Network panel shows a page load of ~100Mb

I have isolated the page that have a different rendering on Linux than on Windows:

https://euc-word-view.officeapps.live.com/wv/StaticLoad.aspx?wx=w&wv=v&usescript=1&ui=fr%2DFR&WOPISrc=
https://euc-word-edit.officeapps.live.com/we/StaticLoad.aspx?wx=w&wv=e&usescript=1&ui=fr%2DFR&WOPISrc=
https://euc-excel.officeapps.live.com/x/StaticLoad.aspx?wx=x&wv=v&usescript=1&ui=fr%2DFR&WOPISrc=
https://euc-powerpoint.officeapps.live.com/p/StaticLoad.aspx?wx=p&wv=v&usescript=1&ui=fr%2DFR&WOPISrc=

[... 2 others]

If I force a "Windows" user-agent for my browser, Onedrive works as expected.

Is it possible to disable user-agent checking ?

Thank you

DL

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Question Info

Last updated September 11, 2018 Views 71,591 Applies to:
Answer

We have escalated this issue to our engineering team and they are currently investigating and treating it with high priority. We will update with more information as quickly as possible.

Thanks,

Michelle V.

Office Team

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Answer

Hi All,

 

Since the issue has been fixed, I'd like to share a summary here, which will benefit other community members. For affected customers to easily identify the information here, this thread will be closed. 

 

Issue Description:

It is very slow to open OneDrive for Business library with Chrome/Firefox on Linux:

On Ubuntu/Linux 16.04 ( Chrome/Firefox) , open

https://<my_company>-my.sharepoint.com/personal/<my_user>/_layouts/15/onedrive.aspx

During 2 min, UI is unresponsive, CPU 100%.

 

Assessment

The issue has been fixed.

More Information

If there are any further queries about Office 365 services, please post back or start a new thread.

 

Regards,

Felix

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