[WebCast] Short Video: OneDrive for Business – Fixing credential issues

Technical Level : Intermediate

Summary
Are you experiencing repeated credential pop-ups or different credential issues that might cause OneDrive for Business syncing issues? 
In this video you will find some steps that could help you fix it yourself:

1. Close OneDrive Sync Client
2. Go to Control Panel\Credential Manager \Windows Credentials
               - delete the Office15 and Office16 Entries
               - delete OneDrive Cached Credentials Business  Entry
3. Open Registry Editor and delete the HkeyCurrentUser/Software/Microsoft/Office/16/Common/Identity/ “Identities” folder
4. Open Office Application (ex. Word) and Log back in with your business Account
5. Go to the portal.office.com and re-start sync from OneDrive library.

Details
Short Video: OneDrive for Business – Fixing credential issues

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Last updated August 24, 2020 Views 239 Applies to: