Short Video: SARA Tool - How to troubleshooting Outlook

Technical Level : Basic

Summary
Have you ever had issues on outlook? Have you ever been in a situation where you are not sure about why outllook is not working?
Here are some quick step that you could do to mitigate this common issues with SARA tool

This video have been delivered by: Doaa Sameh

See more on: http://aka.ms/o365supportcorner
Details
Short Video: SARA Tool - How to troubleshooting Outlook

Was this article helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this article?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this article?

Thanks for your feedback.

I don't have an ADMINISTRATOR.  I cancelled Office 365 and I only have : Office Home & Student 2016 and Outlook 2016 on my PC. They were installed on 30 and 31 Jan 2017 respectively. 

I simply wanted to check if these applications are up to date.  When I used OffCAT on Excel there was a message stating that the OffCAT application was being withdrawn.  It also led me to the SARA Tool and a web page with a series of updates for Office 2016.

The OffCAT download on the Microsoft Download Center is scheduled to be removed on May 31, 2018. To simplify the list of troubleshooting tools available for Outlook, many OffCAT features have been consolidated with the Microsoft Support and Recovery Assistant for Office 365 (SaRA) tool at https://diagnostics.outlook.com/. To help you troubleshoot Outlook issues, you can now use the Advanced Diagnostics-Outlook scenario in SaRA..

To learn more and to download SaRA, click the More information link below.

I watched the above video on the SARA tool, but there was no explanation on how it troubleshoots or does updates on the specific MS applications that I have.  The SARA Tool was downloaded but it does not appear to be very useful in letting me know if I am up to date.  The logs were created, but there is no ADMINISTRATOR to send the logs to for analysis.  

Is there some place on the web where you explain the differences between Office 2016, Outlook 2016 and Office 365, including their respective troubleshooting and updating apps? I simply would like to know if I am up to date. It appears that the Microsoft Tools are getting more and more complicated for the average client/customer. There seems to be an assumption that customers such as myself are either software specialists or system administrators. 

BTW, my MS Windows 10 Update History does not show any of these latest updates for Microsoft Office. Do I have to do these updates manually? 

List of Microsoft Office 2016 updates released in August 2019

Excel 2016 August 6, 2019, update for Excel 2016 (KB4475550)
Office 2016 August 6, 2019, update for Office 2016 (KB3114528)
Office 2016 August 6, 2019, update for Office 2016 (KB3141456)
Office 2016 August 6, 2019, update for Office 2016 (KB4032254)
Office 2016 August 6, 2019, update for Office 2016 (KB4464535)
Office 2016 August 6, 2019, update for Office 2016 (KB4464588)
Office 2016 August 6, 2019, update for Office 2016 (KB4475516)
Office 2016 August 6, 2019, update for Office 2016 (KB4475542)
Office 2016 August 6, 2019, update for Office 2016 (KB4475551)
Office 2016 Description of the security update for Office 2016: August 13, 2019 (KB4475538)
Outlook 2016 Description of the security update for Outlook 2016: August 13, 2019 (KB4475553)
OneNote 2016 August 6, 2019, update for OneNote 2016 (KB4092450)
PowerPoint 2016 August 6, 2019, update for PowerPoint 2016 (KB4464577)
Project 2016 August 6, 2019, update for Project 2016 (KB4475544)
Skype for Business 2016 August 6, 2019, update for Skype for Business 2016 (KB4475548)
Word 2016 Description of the security update for Word 2016: August 13, 2019 (KB4475540)

Was this comment helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this comment?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this comment?

Thanks for your feedback.

Office 2016 which was installed in Jan 2017 was freezing-up in July 2020 after a Feature update to Windows 10, version 2004 on 1 July 2020. I tried using SARA to troubleshoot as per the video but this is the response I got, even though the licence, email and passwords used were all valid.  Can anyone explain  the expressions "your type of account" and "your Office environment"?  Since my previous questions were not addressed, I will press on looking for a solution to the freezing-up problem.  

Was this comment helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this comment?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this comment?

Thanks for your feedback.

To small to see what it says. Full screen unavailable.

Was this comment helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this comment?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this comment?

Thanks for your feedback.

To small to see what it says. Full screen unavailable.

Open the video in Youtube and you can expand to full screen. I don't think anyone from Microsoft monitors these comments. 

https://video.search.yahoo.com/search/video?fr=mcafee&ei=UTF-8&p=sara+tool&type=E210US662G91484#id=1&vid=92ad289850c73dbe6e5d53c7d40f8543&action=click

Was this comment helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this comment?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this comment?

Thanks for your feedback.

 
 

Forum Article Info


Last updated April 6, 2021 Views 1,303 Applies to: