Shared POP Mailbox

Hi Folks,

We're using a 3rd party CRM package which requires a POP mailbox to generate support tickets. 

Is it possible to create a POP mailbox on Office 365?

Thanks,

Adam

Hi Adam,

I’m afraid not.

Actually, an Office 365 Exchange Online mailbox supports POP connection, which means you can configure this mailbox via POP on your Outlook client. However, based on my understanding from your description, you’d like to have a shared POP mailbox which can be accessed and used by multiple users. Is this correct? If yes, please be aware that an Exchange Online shared mailbox cannot be accessed via POP connection. It needs to be a normal user mailbox.

Thanks,
Allen

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Hi Allen,

Is there any specific setting for POP mailbox, or will Outlook client or third party application be able to access a SMTP mailbox as POP?

Thanks

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Hi Adam,

Yes, there’re some specific settings. If you want to set up an Office 365 mailbox on your Outlook client with the POP connection, you need to specify the required POP settings, which can be found on Outlook Web App. Please refer to Outlook settings for POP and IMAP access for Office 365 for business or Microsoft Exchange accounts.

Thanks,
Allen

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Last updated June 25, 2020 Views 3,496 Applies to: