I would like to know if Microsoft is disabling pop3 / imap access to shared-mailbox. I currently use a ticket management system from Dell call KACE
I noticed today it started to stop processing emails from all 5 of my shared-mailbox (one of each department). After spending several hours wasting my time, Dell's Time, and my tier 2 & tier 3 support Engineers time. We found the issue to be that POP / IMAP access no works when connecting to a shared-mailbox. After an exhausting troubleshooting I had my teir 3 support convert my shared-mailbox to a regular user an consume one of our e3 licenses and dam the server connected to pop with out issues and started to process emails again. 1 of 5 done.
Is this a bug / issue or is this how its going to be from now on? me consuming a license to connect my ticket management system. At one point I though we can use a user account if we need to for a service and not pay for it, but I can be wrong.
If any one has any Idea what happened to pop3 / imap access that would be great