1. check if the enable troubleshooting logging check box is unchecked: open the outlook client >
file > option > advanced >
2. try adding “enableconflictlogging” in registry edit (hkey_current_user\software\microsoft\office\1x.0\outlook\options) to check if there is any improvement. see the following detailed steps:
note: as the method below is related to modifying the registry, we recommend you backup the registry before the modification in case of losing any data.
a) press “windows+x” keys and then click “run”.
b) type “regedit” to open the registry editor.
c) open “hkey_current_user\software\microsoft\office\1x.0\outlook\options”. note: if you are using outlook 2013, please select 15.0 (1x.0). but is you are using outlook 2016, please select 16.0.
d) right-click option > new > dword (32-bit) value > type “enableconflictlogging” and set the value to “0”.
since our forum focuses on office 365 for business online services, if the methods above don’t work for you, i recommend you post on our
outlook client forum for further troubleshooting. engineers there are dedicated to handling the issue and will be glad to provide assistance.
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