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Backup of user mailbox through Admin center

Hi,

I need to take a backup of a user's mailbox but can't do it through Outlook on their machine. The main reason for this is that I want to retain any emails that might otherwise be moved to a .pst, as I assume doing this means I couldn't restore them because they hadn't been deleted.

Is there a way to do this through the admin center, or another way that doesn't involve speaking to the user about it?

Thanks,

Martin

Answer
Answer

Hi Martin,

Yes, it is feasible. As an Office 365 admin, you can run the eDiscovery search for the specific mailbox in Exchange admin center and export all the mailbox data into a .pst file. More detailed instructions can be found in the following articles:
https://technet.microsoft.com/en-us/library/dd298021%28v=exchg.150%29.aspx
https://technet.microsoft.com/en-us/library/dn440164%28v=exchg.160%29.aspx

If you want to keep the mailbox items deleted by the end user in the server side, you can consider placing a litigation hold or in-place hold on the mailbox and this will require an Exchange Online Plan 2 license.

Please let us know if you need further assistance.

Thanks,
Alex

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Last updated May 15, 2024 Views 32,509 Applies to: