Microsoft Teams not working for students

Hi there, I work at a school and we are trying to use Microsoft Teams.

It works for staff but not for students.

Staff have the licenses Office 365 ProPlus for faculty and Office 365 A1 for faculty and have no issues.

Students have Office 365 A1 for Students and Office 365 ProPlus for Students, I have also tried Office 365 A1 Plus for students. None of these work, if I click the drop down Microsoft Teams is 100% turned on but students keep getting the following message;

'

You're missing out! Ask your admin to enable Microsoft Teams for ...

Any help would greatly appreciated.

Regards

Hayden

Answer
Answer

Hi Hayden,

Please make sure you have enabled Microsoft Teams for students in Admin Center. For your reference, please take a look at this article.

1. Use an admin account to login Admin portal, click Admin icon to admin center.

2. Navigate to Settings > Services & add-ins, select Microsoft Teams add-in.

3. At the right of Pick the license you want to configure, select Education - Student.

4. Check if Turn Microsoft Teams on or off for your entire organization is On.

Besides, please go to Users > Active users page, select one student and choose Edit in Product licenses. Under Microsoft 365 A1 for students, check if Microsoft Teams is turned on. 

And if the issue still persists, for the further analysis, please capture some screenshots for me.

1. The configuration screenshots as above.

2. The error message students received.

Regards,

Marvin

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Last updated July 22, 2020 Views 3,352 Applies to: