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Microsoft Team - sign-in error

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We have Teams enabled in our test tenant and users have E3 licenses. Initially some weeks ago everything was working fine, but now I'm are facing issues with sign-in on iPhone. Teams App v 1.0.3 iOS version 10.1.1.

Issue appeared after I signed out from the Teams App and tried to sign to another tenant, which doesn't have Teams enabled. Thereafter I couldn't sign-in back to the test tenant, which has Team Enabled. Sign-in with same credentials via desktop client and via web app is working fine. Re-installing Teams App on the phone didn't help.

Hi Juha,

I have done some tests with the same app version and iOS version, but failed to reproduce the issue on my side.

I suggest you switch another network environment to check if there is any improvement. I mean when you click the Teams app, use your phone telecommunication network service, like 4G LTE network.

There are something I need to confirm:

1. If you click OK, what will happen to the app?

2. If you enable that tenant which doesn't have Teams enabled in portal, does the issue persist?

Thanks,

Lance

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Hi Juha,

Feel free to post back if you need any assistance.

Thanks,

Lance

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Last updated April 13, 2023 Views 237 Applies to: