I have no access to my own organization in Microsoft Teams

I tried to sign up for a free microsoft teams account using my existing microsoft account. On the organization setup page, I filled up all the required fields and clicked "Next". A loading message appears instructing me to wait and do not refresh the page. After a minute, the system responded with an error. I tried to sign up again but it already says that I already have a microsoft teams account and proceed to log in. On the login page, the organization I created earlier now appears on the selection box. I selected it and proceeded however it says that I do not have access to the organization and contact my admin. How do I fix this? I cannot create another organization since it says that I already have a Microsoft Teams account.

Thanks

 

Question Info


Last updated June 14, 2019 Views 135 Applies to:

Hi ReegeneHoylar,

May I confirm did you sign up Teams from the the wesbite "Get Microsoft Teams for free" by your Microsoft Account (@outlook.com)? Please provide a screenshot of te error "it says that I do not have access to the organization and contact my admin".

Meanwhile, may I know what error did you get after "filled up all the required fields and clicked Next"? 

You may try to use another browser and another Microsoft account to sign up the free Teams to give it a shot. 

Regards,

Hans

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello Hans,

I signed up here Microsoft Teams - Group Chat Software using my Microsoft Account (@hotmail.com).

Here is the screenshot of the login error.

Unfortunately, I was not able to make a screenshot of the error after filling up my organization details.

I tried to sign up using the link you provided and got this error.

I tried the other browsers and they all have the same message.

Thanks,

Gene

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Gene,

May I know are the hotmail account the owner of the org "Four Horsemem", or it is a guest?

Please let the org owner or another account could access this org check if the hotmail account has been removed from org or the org disable the guest permission.

If you just create the org, please check if you could create a new Teams with another Microsoft account. 

Regards,

Hans

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Are you even reading my posts? I thought I already made myself clear.

Anyways, to reiterate, I created the "Four Horsemen " organization using my @hotmail email account  but on reasons unbeknownst to me, an error occurred while Microsoft Teams is initializing the organization. After the error, I tried to create a new organization but failed due to Microsoft Teams has detected that I already have an existing organization. So I signed in instead, but the error I mentioned on my original post showed. The error message tells me that I am not the owner of the organization "Four Horsemen" that I have just created.

And of course, I can create a new organization using another Microsoft Account. But I don't want to maintain a lot of accounts. Anyways, if there is no other ways for my account to recreate an organization, I will just ask a friend to create it for me. It's just sad that I cannot create an organization of my own.

Thanks,

Gene

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Gene,

Thanks for the details. I just want to double confirm for the situation in my previous reply. I need to do some investigation and consult. The update would be posted here.

Your understanding is appreciated. 

Regards,

Hans

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Gene,

We need to collect some log file to troubleshoot the issue. I have sent a private message to you, please follow the steps to collect the log file:

https://answers.microsoft.com/en-us/privatemessage/inbox

Regards,

Hans

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Have you contacted your Office 365 Business Admin?

Is Teams turned on for your company's tenant?

Have they licensed you to be able to use Teams?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Gene,

Please let me know if you have any update.

Regards,

Hans

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Gene,

Thanks for the log. We need some time to analyze the log. I would keep the update here within 3 business days.

Regards,

Hans

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.